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Training & Knowledge Specialist

Just Eat Takeaway.comPoland Office

15 days ago

Job description

Ready for a Challenge

For our Shared Services Center in Scoober Wroclaw we are looking for a motivated and detail-oriented Training & Knowledge Specialist, responsible for developing, delivering, and maintaining procedures, planning training programs and knowledge management systems that empower our employees to succeed. You will work closely with subject matter experts, collaborating across various countries and Global Teams to ensure all content is accurate, up-to-date, and engaging. The specialist will also manage the SPOKE Knowledge Base, ensuring that all live operations processes and tools are effectively communicated and understood. Additionally, the role includes planning and executing new-hire onboarding programs, as well as assessing new joiners' progress and supporting their supervisors with valuable feedback.

This is a great opportunity for someone who wants to grow professionally and build a career path within a dynamic, international, and fast-growing Shared Services Center.

Your main responsibilities will be :

Knowledge Management :

Develop and maintain training materials for new and existing processes
Ensure that all instruction articles are accessible and up to date
Continuously evaluate and update SOP’s content to reflect changes
Support process transitions across different markets
Communicate updates and changes related to SSC processes and tools to the relevant teams
Collaborate with internal stakeholders to identify learning needs and gaps

Training & Onboarding for SSC new joiners :

Plan and organise a smooth training & onboarding process for each group of new joiners and ensure that all stakeholders are kept informed

Assess new hires' performance post-onboarding and provide feedback to their Supervisors in consultation.

Implement continuous improvement of the training & onboarding process based on the feedback provided by internal customers and all stakeholders involved.

Requirements

Strong communication and presentation skills (English required; other languages a plus)

Proficiency in Google Docs and Google Workspace (Docs, Sheets, Slides, Drive) – ability to create, edit, and collaborate on documents efficiently in a cloud-based environment;

Ability to translate complex processes into simple, clear, and engaging content

Experience with writing SOP’s, delivering training and building a knowledge base;

Experience with designing compelling slide decks, digital learning modules, instructional design and working with learning authoring systems is a big plus;

Experience with contact centre operations and functions across multiple departments is a plus

What’s on the Pyszne.pl / JET menu for you?

At Pyszne.pl / JET, our culture is all about fun, fast pace, and support. We value momentum, growth, and celebrating every part of our employees’ work. Thanks to this, we stay ahead of the competition.

Additionally, we offer :

Full-time employment contract

Subsidized private health insurance and sports card

Takeaway Pay — meal allowance card

Opportunities to work in an international environment within a fast-growing company

Training and development opportunities within your role

Hybrid work model : 3 days in the office, 2 days remote

Diversity, Inclusion & Belonging

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Training Specialist • Poland Office