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Help Desk Specialist
Xebia sp. z o.o.Wrocław, Lower Silesia, Poland16 days ago
Job descriptionproviding technical support to users (2nd line support), installing, configuring, and maintaining workstations and peripheral devices, monitoring and maintaining server infrastructure (both physical and virtual), handling equipment in the server room (assembling, replacing, diagnosing), creating and updating technical documentation, managing user accounts and permissions (AD / Office 365 / etc.), working with a ticketing system. minimum 2 years of experience in a similar position, knowledge of Windows systems (10 / 11), Windows Server, Linux, macOS. basic understanding of networking concepts (TCP / IP, DNS, DHCP), ability to work with physical servers and / or virtualization (e.g., Hyper-V, SCVMM), familiarity with Active Directory and Microsoft 365 environments, logical thinking and problem-solving skills, good communication skills and ability to work with end users, ability to provide user support in English and Polish, willingness to work in a hybrid setup (3 days per week in the office), availability to start within 2 weeks (preferred). Development budgets of up to 6,800 PLN We fund certifications e.g. : AWS, Azure, ISTQB, PSM Access to Udemy and Safari Books Online Events and technology conferences Technology Guilds Internal training Xebia Library Xebia Upskill Private medical healthcare MultiSport card - we subsidise a MultiSport card Mental Health Support Flexible working hours B2B or permanent contract Contract for an indefinite period sharing the costs of sports activities private medical care sharing the costs of foreign language classes sharing the costs of professional training & courses life insurance remote work opportunities flexible working time integration events corporate library no dress code video games at work coffee / tea drinks parking space for employees leisure zone employee referral program
technologies-expected :
- Windows Server
- Linux
- macOS
- Active Directory
responsibilities :
requirements-expected :
offered :
benefits :
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Help Desk Specialist • Wrocław, Lower Silesia, Poland