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IT Software Order Management Specialist

IT Software Order Management Specialist

Avenga PolandWrocław, Lower Silesia, Poland
9 days ago
Job description

responsibilities :

  • Drive Software Order Excellence : Take full ownership of software orders—overseeing everything from entry and validation to renewals, invoice verification, and chargebacks.
  • Master the Details : Keep meticulous records of every order, payment, and transaction, ensuring nothing slips through the cracks.
  • Collaborate Across the Business : Partner with Software Asset Managers (SAM), Business Controllers, Finance, Contract Managers, to ensure seamless, compliant order management.
  • Delight Our Internal Customers : Be the trusted point of contact for order status, delivery timelines, and rapid issue resolution.
  • Solve Problems Fast : Tackle discrepancies and customer concerns with confidence and creativity.
  • Analyze & Advise : Turn data into insights—generate and interpret reports on order status, sales trends, and inventory levels to guide business decisions.
  • Own the Process : Manage the entire order cycle, making a visible impact on Volvo’s operational excellence.

requirements-expected :

  • Education : Bachelor’s degree in Business Administration, IT, or a related field.
  • Experience : 2+ years in order management, ideally in the software or IT sector.
  • Tech Skills : Knowledge in ServiceNow, ERP / order management software, and MS Office Suite (Excel & Power BI) would be a great asset.
  • Communication : Excellent English, both spoken and written.
  • Detail-Oriented : You’re organized, accurate, and thorough—nothing escapes your notice.
  • Problem-Solver : Resourceful, proactive, and effective under pressure.
  • Team Player : Collaborative and adaptable in a dynamic, international environment.
  • benefits :

  • sharing the costs of sports activities
  • private medical care
  • sharing the costs of professional training & courses
  • life insurance
  • remote work opportunities
  • flexible working time
  • integration events
  • no dress code
  • family picnics
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    It Specialist • Wrocław, Lower Silesia, Poland