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IT Software Order Management Specialist
Avenga PolandWrocław, Lower Silesia, Poland9 days ago
Job descriptionEducation : Bachelor’s degree in Business Administration, IT, or a related field. Experience : 2+ years in order management, ideally in the software or IT sector. Tech Skills : Knowledge in ServiceNow, ERP / order management software, and MS Office Suite (Excel & Power BI) would be a great asset. Communication : Excellent English, both spoken and written. Detail-Oriented : You’re organized, accurate, and thorough—nothing escapes your notice. Problem-Solver : Resourceful, proactive, and effective under pressure. Team Player : Collaborative and adaptable in a dynamic, international environment. sharing the costs of sports activities private medical care sharing the costs of professional training & courses life insurance remote work opportunities flexible working time integration events no dress code family picnics
responsibilities :
- Drive Software Order Excellence : Take full ownership of software orders—overseeing everything from entry and validation to renewals, invoice verification, and chargebacks.
- Master the Details : Keep meticulous records of every order, payment, and transaction, ensuring nothing slips through the cracks.
- Collaborate Across the Business : Partner with Software Asset Managers (SAM), Business Controllers, Finance, Contract Managers, to ensure seamless, compliant order management.
- Delight Our Internal Customers : Be the trusted point of contact for order status, delivery timelines, and rapid issue resolution.
- Solve Problems Fast : Tackle discrepancies and customer concerns with confidence and creativity.
- Analyze & Advise : Turn data into insights—generate and interpret reports on order status, sales trends, and inventory levels to guide business decisions.
- Own the Process : Manage the entire order cycle, making a visible impact on Volvo’s operational excellence.
requirements-expected :
benefits :
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It Specialist • Wrocław, Lower Silesia, Poland