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1st Level Service Desk Agent with Dutch

Diebold NixdorfWarszawa, mazowieckie, Polska

11 days ago

Job description

Miejsce pracy : Warszawa

Technologies we use

Operating system

Windows

Your responsibilities

Due to natural growth, we are increasing the size of our Customer Support Teams. We are looking for people who are passionate about customer service and who thrive on delivering unparalleled customer support. If you would like to join us on this journey of unprecedented growth and want the option to work in hybrid mode or in our modern office in Szczecin, then apply below and make this happen today.

You will be part of a strong team of Customer Support Specialists. You will have the support of a long established team to ensure your success and nurture a successful career as part of our Diebold Nixdorf family. We are looking for Dutch speaking Specialists who can engage with our customers and clients.

Responsibilities :

Providing User Helpdesk Services to inbound customer service requests for dedicated hardware and software within customer environment

Guide customers according to solution trees and knowledge base to solve incidents and service requests

Provide detailed information on all performed activities to the next appropriate level specialists according to the process

To update the call management system accurately and efficiently with call details, actions taken and resolution.

Our requirements

Very good command of Dutch Language (at least B2 / C1 level)

English on min. B2 level

Strong at communication, teamwork, processes and customer orientation, especially friendly and professional phone etiquette

PC literacy, especially the usage of Microsoft Office package

Willingness to work in shifts

Knowledge of customer service principles and practices

Optional

Experience in a similar position would be an asset

What we offer

Contract of employment

Over 8000 industry recognized trainings

Various options of development

Being part of a multicultural team

Possibility to use foreign languages on a daily basis

Teamworking and supportive atmosphere in our teams

Life insurance

Private medical care

Sport card

26 days of holiday regardless seniority

Possibility of hybrid work (1 office day per week)

Employee referral programme

Diebold Nixdorf

Expect more. Connect more. Be more at Diebold Nixdorf. Our teams automate, digitize, and transform the way more than 75 million people around the globe bank and shop in this hyper-connected, consumer-centric world. Join us in connecting people to commerce in this vital, rewarding role.

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1St Level Desk Agent • Warszawa, mazowieckie, Polska