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Front Office Agent
RAFFLES
Warsaw, Masovian Voivodeship, Poland
17 days ago
Job description
Opis oferty pracy
To consistently provide thoughtful, caring and sincere service to our Guests
To greet, check in and settle guest accounts while ensuring all service standards are followed
To assist Guests regarding hotel facilities in an informative and helpful way
To respond to each Guest who approaches the Reception Desk
To drive rate through up-selling room brands
To follow department policies, procedures and service standards
To follow all safety policies
Other duties as assigned
Kwalifikacje
Written and verbal communication skills in Polish and English
Previous customer related experience preferred
Previous PMS experience an asset
Computer literate in Microsoft Window applications an asset
Must possess a professional presentation
Strong interpersonal and problem solving abilities
Highly responsible & reliable
Ability to work well under pressure in a fast paced environment
Ability to work cohesively with fellow colleagues as part of a team
Ability to focus attention on guest needs, remaining calm and courteous at all times
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Front Office Agent • Warsaw, Masovian Voivodeship, Poland
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