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Front Office Agent
RAFFLESWarsaw, Masovian Voivodeship, Poland21 days ago
Job descriptionWritten and verbal communication skills in Polish and English Previous customer related experience preferred Previous PMS experience an asset Computer literate in Microsoft Window applications an asset Must possess a professional presentation Strong interpersonal and problem solving abilities Highly responsible & reliable Ability to work well under pressure in a fast paced environment Ability to work cohesively with fellow colleagues as part of a team Ability to focus attention on guest needs, remaining calm and courteous at all times
Opis oferty pracy
- To consistently provide thoughtful, caring and sincere service to our Guests
- To greet, check in and settle guest accounts while ensuring all service standards are followed
- To assist Guests regarding hotel facilities in an informative and helpful way
- To respond to each Guest who approaches the Reception Desk
- To drive rate through up-selling room brands
- To follow department policies, procedures and service standards
- To follow all safety policies
- Other duties as assigned
Kwalifikacje
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Front Office Agent • Warsaw, Masovian Voivodeship, Poland