Software Engineer II

Job Description

Zendesk is looking for early career as well as experienced professionals to join our Product and Engineering Organisation in Kraków, Poland (one day per week working from office).

As a Software Engineer II / Senior Software Engineer with Zendesk, you will collaborate closely with team members all over the globe to build scalable, high performance products and services. You will pair with engineers to learn about our current technology stack and architecture. You'll write code, design documents, tests, instrument changes using metrics and distributed tracing, and deploy to production

The ideal candidate will have a genuine passion for solving large scale challenges using new technologies and will be willing to work hard by remaining flexible, agile and adaptable.

At Zendesk, diversity, equity and inclusion are more than buzzwords, and bigger than the bottom line. It's about our people knowing that they're valued where they work. Employees at Zendesk work hard to build a culture where everyone belongs. Employee Communities play a vital role in bringing us together and ensure we feel supported at work.

Some example work from the various teams we are hiring Software Engineering for :

Work and maintain care of reliability, performance, cost and productivity within our major applications

Focus on optimizing existing components, tuning performance, improving security, solving issues reported by customers and eliminating work through automation

Maintain and develop backend services with close relation to infrastructure

Owns and build the back-end for the Zendesk email integrations with external email services

Within the Machine Learning organization, combining the power of data and people to deliver intelligent products that make Customer Support Agents more productive by automating manual work

There will be multiple roles in different areas / programming languages (Machine Learning, Mobile, Front-end, Back-end Java / Ruby, Data Science), so we encourage you to apply

Basic Qualifications :

Depending on the seniority of a position we would love to speak to candidates with min. 2 years of experience. For Senior position typically it is required to have 4-6 years of experience in a given field.

Coding skills in at least one programming language, and a desire to pick up more. These languages include but are not limited to : Ruby on Rails, Scala, Python, JavaScript.

Experience with some technologies from our tech stack (i.e. AWS Cloud and its services like EMR, ECS, S3, and RDS, or similar)

Knowledge in the field of building large highly scalable, distributed systems capable of managing substantial traffic.

Familiarity performing root cause analysis on internal and external data and processes to answer specific business questions and identify opportunities for improvement.

Experience working in SaaS Company.

Ability to impact quality of own work and the work of other within the team.

Excellent communications skills with the ability to work in distributed teams located across the world.

A degree in Computer Science or similar would be considered as as strong asset.

Good understanding of Agile methodologies.

What we offer :

Full ownership of the projects you work on.

Team of passionate and talented people who love what they do.

Interesting projects, ability to implement your own ideas and improvements.

Opportunity to learn and grow both professionally and personally.

We care about our employees. Zendesk encourages a high level of flexibility to adjust the workday to your needs and circumstances.

Stable career in a modern, international company with strong engineering culture.

Do not hesitate to apply The applications are revised on regular basis and we will be contacting candidates once relevant opportunities are open in the future.

The Poland annualized base salary range for this position is zł235,000.00-zł353, Please note that while the salary range represents the minimum and maximum base salary rate for this position, the actual compensation offered will be based on job related capabilities, applicable experience, and other relevant factors. This position may also be eligible for bonus, benefits, or related incentives that will be communicated during the offer stage.

Hybrid : In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.

The intelligent heart of customer experience

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

Zendesk is an equal opportunity employer, and we're proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA / EEO / Veterans / Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to with your specific accommodation request.