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Service Desk Analyst
GFT PolskaWarszawa, Masovian, Poland18 days ago
Job descriptionDiagnose and resolve first-level technical and software issues Research user inquiries using available information resources Provide users with appropriate guidance and recommended actions Follow standard Service Desk procedures and best practices Record all interactions and support activities in the Service Desk system Administer and maintain Service Desk software tools Escalate or redirect issues to the appropriate support team or specialist Identify and escalate situations requiring immediate or urgent attention Track and route issues and service requests; document resolutions thoroughly Prepare activity reports (SQL or OQL experience is a plus) Notify management of recurring or critical problems Stay up to date with system information, updates, and procedural changes Proficient in English, with strong verbal and written communication Working knowledge of core operations of relevant software, hardware, and equipment Familiarity with ITIL-based customer service practices Hands-on experience in troubleshooting and delivering Service Desk support Fast learner with the ability to acquire new technical skills quickly Customer service oriented, with a focus on following established procedures Solid problem analysis and problem-solving capabilities Highly adaptable and flexible in changing environments Effective team collaboration and interpersonal skills Well-organized, with strong planning abilities and attention to detail Maintains performance under pressure; resilient and stress-tolerant Works independently with a sense of responsibility and accountability Working in a highly experienced and dedicated team Competitive salary and extra benefit package that can be tailored to your personal needs (private medical coverage, sport & recreation package, lunch subsidy, life insurance, etc.) Permanent contract after 3-months' probation period On-line training and certifications fit for career path Free on-line foreign languages lessons Regular social events Access to e-learning platform Ergonomic and functional working space with 2 monitors sharing the costs of sports activities private medical care life insurance fruits integration events video games at work coffee / tea drinks extra social benefits meal passes pre-paid cards employee referral program charity initiatives
technologies-optional :
about-project :
- As part of an international team, you will provide IT user support and customer service for company-supported computer applications and platforms. You will troubleshoot issues and offer guidance on appropriate solutions.
responsibilities :
requirements-expected :
offered :
benefits :
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Service Desk Analyst • Warszawa, Masovian, Poland