Performance Insights, Process Innovation and Automation Lead Manager

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are continuously building their unique success story with us.

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Please, apply until 20th of August

Global applicants welcome

Performance Insights, Process Innovation and Automation Lead Manager

The purpose of the role

The Process Innovation & Automation Manager supports the delivery of automation and innovation initiatives across Shared Services, contributing to operational efficiency and digital transformation. The role exists to identify automation opportunities, support solution design and deployment (leveraging RPA and Gen AI), and coordinate with stakeholders to ensure successful implementation.

Working under the guidance of the Process Innovation & Automation Lead, the Manager collaborates with process owners, operations teams, and IT to drive automation projects, promote user adoption, and build automation capabilities across the organization.

Success in this position requires market knowledge and experience, excellent analytical capabilities, a strategic mindset, and the ability to turn data into actionable recommendations and implement them.

What Will You Do – Key Responsibilities

KPI Development & Implementation

• Consult with GBS units to identify relevant KPIs aligned with strategic goals and apply industry-standard KPIs across various organizational levels (executive, managerial, operational)
• Collaborate with Performance and Insights Department to help implementing performance dashboards and reporting mechanisms

Leadership Support

Process Automation Strategy

Project Coordination & Deliver

Upskilling & Change Enablement

Performance Culture Enablement

Change Management

Who Are We Looking For

Are you ready to join us? Build your success story at JTI. Apply now

Next Steps

After applying, if selected, please anticipate the following within 1-3 weeks of the job posting closure Phone screening with Talent Advisor >

Assessment tests >

Interviews >

Offer. Each step is eliminatory and may vary by role type.

At JTI, we strive to create a diverse and inclusive work environment. As an equal-opportunity employer, we welcome applicants from all backgrounds. If you need any specific support, alternative formats, or have other access requirements, please let us know.

JTI GBS Poland Sp. z o.o. has introduced an Internal Reporting Procedure for Whistleblowers. If you would like to review this procedure, it is available upon request.

If you decide to participate in this recruitment, the administrator of your data will be JTI GBS Poland sp. z o.o. with headquarters in Warsaw. Your data will be processed only to support the recruitment process in which you participate. Detailed information on the processing of your data

here.