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Customer Support Specialist with German – Banking Service

Customer Support Specialist with German – Banking Service

ConcentrixKatowice, Górnośląsko-Zagłębiowska Metropolia, Polska
23 days ago
Job description

Customer Support Specialist with German – Banking Service

As a Customer Support Specialist, you will serve as a trusted guide and digital companion for our customers in digital space. You will handle both telephone and written inquiries, primarily in German (approx. 5% in English) related to credit card.

  • Responding to general questions about credit card products, self-services and mobile / web apps.
  • Supporting customer authentication to carry out actions such as : card activation, blocking / unblocking and cancellations; transaction inquiries and dispute submissions; ordering replacement cards, statements and PIN letters.
  • Managing card limits and processing product changes; updating contact information, including 3D secure mobile numbers; supporting online and telephone banking services; recording complaints and initiating goodwill refunds.
  • Stick to regulations and processes.

Requirements :

  • Fluent in German (minimum C1 level) and very good command of English (minimum B2 level).
  • Excellent communication and interpersonal skills.
  • Strong ability to assess customer needs and provide tailored solutions.
  • High level of flexibility and adaptability to evolving topics.
  • A customer-focused mindset with the ability to remain calm and empathetic in various situations.
  • Sales orientation is a plus, as cross-selling and upselling may become part of the role over time.

    • We offer :

  • A dynamic, international work environment in one of the world's leading customer experience companies.
  • Comprehensive training and onboarding, so you feel confident from day one.
  • Work at home (100% remote from Poland) and IT devices.
  • Opportunities for professional development ( Concentrix Academy a nd mentoring programs for the future Team Leaders and Operational Managers) ).
  • Private medical healthcare, and life insurance.
  • Language classes.
  • Refer a Friend and Earn - bonuses for the friends' recommendations.
  • An access to the e-learning platforms : LinkedIn Learning, Concentrix University.
  • Flexible working schedule with additional compensation for night shifts.
  • A diverse and inclusive culture that values your ideas and individuality.
  • Well-being programs, team events and employee engagement activities.

    • Seniority level

  • Mid-Senior level

    • Employment type

  • Full-time

    • Job function

  • Customer Service

    • Industries

  • Banking

    • #J-18808-Ljbffr

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    Customer Service Specialist • Katowice, Górnośląsko-Zagłębiowska Metropolia, Polska