Senior Analyst, Product Analytics

Job Description

Senior Analyst, Product Analytics

What you’ll be doing

Seeking a Senior Analyst, Product Analytics who will become an authority in our product's data. You will analyze customer behavior to uncover insights that drive product adoption and customer retention. You will work with multiple teams and provide in-depth analysis to support strategic decisions within Product Development and Go-To-Market organizations.

Analyze customer data to identify their needs and how they benefit from Zendesk products. Use this information to inform future business strategies and increase value.

Analyze product consumption trends and customer behavior changes by defining and tracking key performance metrics, understanding key drivers and proactively surfacing insights to key leaders

Analyze and validate data related to our customers and products. Build curated intermediate tables by redefining raw data for key areas of product usage.

Understand the business objectives of Product stakeholders, capture clear requirements, develop SQL queries, perform analyses and develop insights to understand product usage and adoption and customer performance outcomes

Partner with data engineering teams to drive standardization and consistency of product data modeling, schemas and insights reporting across the entire company

What you bring to the role

Background in a quantitative and / or business field, such as business analytics, economics, applied mathematics, statistics. A degree (BS / BA or equivalent experience) is preferred.

Proven ability and experience in data analytics, analytics engineering, business intelligence, data visualization and storytelling, quantitative research, or related field (experience in Product Analytics and / or Pricing Analytics a plus)

Advanced knowledge of SQL a must (experience with Snowflake a plus)

Experience with Tableau, Looker, or similar data visualization tools

Experience with dbt, Airflow a plus but not required

Boundless intellectual curiosity - you are self-motivated and unafraid to ask questions in order to learn and grow

Experience at fast-paced and scaled B2B Tech companies a plus

The Poland annualized base salary range for this position is zł146,000.00-zł220,000.00. Please note that while the salary range represents the minimum and maximum base salary rate for this position, the actual compensation offered will be based on job related capabilities, applicable experience, and other relevant factors. This position may also be eligible for bonus, benefits, or related incentives that will be communicated during the offer stage.

Hybrid : In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.