Systems Engineer – Desktop Support

What We Do

At Cognizant, we are dedicated to helping the world's leading companies build stronger businesses — helping them go from doing digital to being digital. In Poland, our offices are in Gdańsk, Wroclaw, and Kraków. However the proposed offer is based in the Client office based in Warsaw. With the capacity to support various clients, we offer a world of opportunities for both professionals and graduates. You can expect five-star training, a chance to realize your career goals, and a range of benefits. Be Cognizant!

Location & Work Model

Location : Gdansk

Work Model : Hybrid – 3 days in the office.

Job Summary

We are seeking a skilled and proactive Systems Engineer with several years of experience to join our dynamic IT team. This role focuses on delivering high-quality desktop support within a hybrid work environment, operating on rotational shifts. The ideal candidate will possess strong technical acumen, excellent communication skills, and a passion for optimizing IT infrastructure. No travel is required for this position.

Key Responsibilities

• Provide end-to-end desktop support to ensure smooth IT operations across hybrid setups
• Diagnose and resolve hardware and software issues to maintain system reliability
• Collaborate with IT teams to implement updates, patches, and system enhancements
• Monitor system performance and recommend improvements for user experience
• Deploy and configure new software and hardware with attention to compatibility
• Maintain detailed documentation of technical procedures and resolutions
• Communicate effectively with users to understand and address technical needs
• Ensure adherence to company policies and industry standards in all support activities
• Participate in rotational shifts to support users across multiple time zones
• Use remote support tools to troubleshoot and resolve issues efficiently
• Contribute to IT strategy development aligned with organizational goals
• Deliver prompt, courteous, and effective support to maintain high customer satisfaction
• Stay current with emerging desktop support technologies and best practices

Qualifications

Certifications Required

Seniority level

Employment type

Job function

Industries

#J-18808-Ljbffr