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Spare Parts Coordinator

Spare Parts Coordinator

HiabGdansk, PL
25 days ago
Job description

As pioneers and global leader, Hiab is ambitious to write forward our success story, inspiring and shaping our industry. The world in which we operate with our class-leading products, intelligent services and innovative digital solutions is constantly changing.

Purpose of the position

  • Support the Dealer network with queries related to spare part incl. Webshop and Case Management placed questions
  • Liaise with Dealers to provide a consistently high level of service and be able to respond and adapt in a demanding commercial environment
  • Act as a go to person and expert solution provider; drive improvements and harmonise & standardise processes
  • Coordinate the parts return process in relation to credit note issuing

Main tasks and responsibilities

  • Develop and maintain best practice of the Function / Team processes (improvement drive)
  • Consulting cases internally with Technical Support and Parts Assortment incl. overseeing the resolution time
  • Provide good customer service for internal and external customers and find ways to improve the experience
  • Support access management in Hiab relevant systems
  • Dispute management and First Contact point, responsible for suggesting resolutions
  • Cooperate and continuously communicate with sales representatives, customers, vendors and other internal stakeholders to execute sales operations smoothly and to provide timely solutions & replies
  • Identify process improvement opportunities and support the implementation
  • Provide correct documentation for requested Parts
  • Ensure a professional customer-oriented function both externally and internally
  • Follow up of backlogs
  • Support regarding Webshop access management and initial assistance / training
  • Close collaboration with logistics in organization of (special) express deliveries
  • Observe all safety procedures and instructions and assist in maintaining a safe working environment including the reporting of any accidents, hazards, near misses, defects or damages to Company equipment to your line manager or Health and Safety

    • What you’ll need to succeed

    Education :

  • Relevant degree in related field or the equivalent through a combination of education and work experience (logistics / industrial or technically oriented business administration)

    • Experience :

  • Min 2 years of relevant experience in the defined Function
  • Proven experience in effective stakeholders communication on different level
  • SAP system knowledge would be preferable but is not essential

    • Competencies :

  • Fluency in both written and spoken German - obligatory (C1) ; English - on communicative level (B2)
  • Ability to work independently
  • Self-starter & Self-motivated, proactive
  • Strong interpersonal and communication skills to effectively deal with internal & external customers
  • Competency in Google applications including Slides, Sheets, Docs and G-Mail will be an asset
  • General Business understanding and knowledge of KPI and customer success criteria
  • Ability to work with change, new process implementation
  • Caring, reliable and pioneering
  • Good sense for details
  • Willingness to travel if required

    • You will be part of

  • Working with specialists in an international environment;
  • Comfortable workplace and friendly atmosphere;
  • Medicover Healthcare package;
  • Multisport for you and your family;
  • UNIQA Insurance for life;
  • Hybrid working system;
  • Co-financing parking
  • Office 5 minutes from SKM train station.
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    Spare Parts Coordinator • Gdansk, PL