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Technical & Warranty Manager

Technical & Warranty Manager

ALJ POLAND HOLDING SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄWarszawa, mazowieckie, Polska
22 days ago
Job description

Technical & Warranty Manager

Miejsce pracy : Warszawa

Your responsibilities

  • Provide technical guidance and support to the service team, including diagnosing complex vehicle issues.
  • Act as the primary point of contact for technical escalations from technicians and customers.
  • Develop a training path for dealer network technical staff.
  • Organize regular training sessions for service staff to enhance their technical skills and knowledge.
  • Ensure all service and repair work comply with OEM standards and dealership policies.
  • Ensure compliance with OEM standards, local regulations, and industry best practices in all after-sales operations.
  • Oversee the processing and submission of warranty claims to OEMs.
  • Identify trends and areas for improvement in warranty processes and technical support.
  • Ensure all warranty claims are accurate, complete, and submitted within required timelines.
  • Monitor warranty claim approvals and resolve any disputes or rejections with manufacturers.
  • Provide regular updates to senior management on warranty performance and technical challenges.

Our requirements

  • Bachelor’s degree in automotive technology, Engineering, or a related field (preferred).
  • Strong knowledge of automotive systems, diagnostics, and repair procedures.
  • Excellent problem-solving and analytical skills.
  • Minimum of 5 years of experience in automotive technical support and warranty management.
  • Strong communication and interpersonal skills, with the ability to work effectively with customers, technicians, and OEMs.
  • Strong understanding of Electric Vehicle servicing, diagnosis and repair.
  • Experience with Automotive OEM / Importer would be highly desirable.
  • Summary :

    We are seeking a highly skilled and experienced Technical and Warranty Manager to join our After-Sales Service department. The ideal candidate will be responsible for overseeing technical support, developing technical competences at dealers, warranty claims supervision, and ensuring compliance with OEM standards. This role requires a strong technical background, excellent problem-solving skills, and the ability to manage both internal teams and external relationships with OEMs and customers.

    ALJ POLAND HOLDING SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ

    Jameel Motors is the global mobility sector brand of Abdul Latif Jameel, we are expanding our operations and bringing a truly exciting brand and portfolio of products to Poland. These vehicles promise to transform the sector with innovative, eco-friendly solutions tailored to meet the needs of Poland's drivers

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    Technical Manager • Warszawa, mazowieckie, Polska