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Technical & Warranty Manager

ALJ POLAND HOLDING SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄWarszawa, mazowieckie, Polska

22 days ago

Job description

Miejsce pracy : Warszawa

Your responsibilities

Provide technical guidance and support to the service team, including diagnosing complex vehicle issues.
Act as the primary point of contact for technical escalations from technicians and customers.
Develop a training path for dealer network technical staff.
Organize regular training sessions for service staff to enhance their technical skills and knowledge.
Ensure all service and repair work comply with OEM standards and dealership policies.
Ensure compliance with OEM standards, local regulations, and industry best practices in all after-sales operations.
Oversee the processing and submission of warranty claims to OEMs.
Identify trends and areas for improvement in warranty processes and technical support.
Ensure all warranty claims are accurate, complete, and submitted within required timelines.
Monitor warranty claim approvals and resolve any disputes or rejections with manufacturers.
Provide regular updates to senior management on warranty performance and technical challenges.

Our requirements

Bachelor’s degree in automotive technology, Engineering, or a related field (preferred).

Strong knowledge of automotive systems, diagnostics, and repair procedures.

Excellent problem-solving and analytical skills.

Minimum of 5 years of experience in automotive technical support and warranty management.

Strong communication and interpersonal skills, with the ability to work effectively with customers, technicians, and OEMs.

Strong understanding of Electric Vehicle servicing, diagnosis and repair.

Experience with Automotive OEM / Importer would be highly desirable.

Summary :

We are seeking a highly skilled and experienced Technical and Warranty Manager to join our After-Sales Service department. The ideal candidate will be responsible for overseeing technical support, developing technical competences at dealers, warranty claims supervision, and ensuring compliance with OEM standards. This role requires a strong technical background, excellent problem-solving skills, and the ability to manage both internal teams and external relationships with OEMs and customers.

ALJ POLAND HOLDING SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ

Jameel Motors is the global mobility sector brand of Abdul Latif Jameel, we are expanding our operations and bringing a truly exciting brand and portfolio of products to Poland. These vehicles promise to transform the sector with innovative, eco-friendly solutions tailored to meet the needs of Poland's drivers

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Technical Manager • Warszawa, mazowieckie, Polska