Global Order Operations Analyst - 18 Month FTC

JOB DESCRIPTION

Calling all originals : At Levi Strauss & Co., you can be yourself — and be part of something bigger. We're a company of people who like to forge our own path and leave the world better than we found it. Who believe that what makes us different makes us stronger. So add your voice. Make an impact. Find your fit — and your future.

About the Job

As a Global Order Operations Analyst, you will act as the single point of contact for strategic accounts, ensuring seamless communication and consolidated reporting on order status and delivery. You will manage the end-to-end customer order lifecycle, coordinate with cross-functional teams, and support operational execution across Order Management (OM) and Accounts Receivable (AR) processes.

This is a 18-month fixed-term contract covering maternity leave. Ideally, we are looking for someone to start in July / August 2025.

Key Responsibilities

Serve as the main contact for strategic account inquiries and provide consolidated reporting on orders and deliveries.

Resolve customer issues related to orders, shipping, product queries, returns, and discounts.

Ensure customer-specific requirements (e.g. bagging, booking, VAS levelling) are met per compliance agreements.

Collaborate with Distribution, Logistics, Sales, and Merch Planning to ensure timely shipments and resolve supply challenges.

Maintain accurate customer data and proactively communicate with internal and external stakeholders.

Oversee external service provider performance for OM and AR activities, ensuring compliance with SLAs.

Drive EDI implementation and support business plan execution for strategic accounts.

Monitor cash collection performance, support legal and bad debt processes, and assist in dispute resolution and chargebacks.

Investigate and resolve unclear remittance details and billing discrepancies.

About You

Qualifications & Experience

3+ years in B2B or e-commerce customer service

Experience with SAP or similar ERP systems (2–3 years preferred)

Strong Excel skills (VLOOKUP, Pivot Tables, IF statements)

Bachelor’s degree or equivalent work experience

Experience in order management or AR; apparel industry experience a plus

Fluent in English (written and verbal); Czech or French is a plus

Skills & Competencies

Strong analytical and data interpretation skills

Excellent communication and interpersonal abilities

Ability to manage multiple priorities and work independently

Team player with a proactive, problem-solving mindset

Detail-oriented with strong organizational skills

Familiarity with supplier portals (e.g., Vendor Central)

Understanding of logistics and financial operations across markets

LS&Co. is an affirmative action and equal employment opportunity employer. We welcome and value people from diverse cultures, backgrounds, and experiences to make LS&Co. a collective success.

LI-Hybrid

LOCATION

Warsaw, Poland

FULL TIME / PART TIME

Full time