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Event Technology Specialist

Event Technology Specialist

ExperisKraków, Malopolskie
16 days ago
Job description

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Responsibilities :

Pre-Event Registration Management :

  • Understand the requirements of the project's technological scope, its complexity and required functionality
  • Analyze Website design requests and determine time and project needs for development
  • As The Event Technology Specialist on each engagement, implement the service in compliance with the client’s brand and Data Privacy Requirements
  • Serve as the single point of contact for each event owner, driving compliance of external vendors and other internal teams to meet the project plan milestones
  • Create, with event planners’ input, and develop customized registration strategies and workflows
  • Configure and maintain event registration software or systems, ensuring they meet event requirements, including mobile app and other technology platforms if applicable
  • Create and manage online registration forms, ensuring accuracy and completeness
  • Monitor and manage registration deadlines and quotas

Attendee Communication :

  • Serve as the primary point of contact for attendee inquiries related to registration
  • Provide timely and courteous responses to registration-related questions via email or phone.
  • Assist attendees with registration issues, including login problems, payment processing, and data entry errors
  • Data Management :

  • Organize and control the elements of each meeting to ensure registration, financial tracking, automated attendee communication and housing are provided
  • Collect, validate, and manage attendee data, ensuring data accuracy and completeness
  • Generate registration reports and provide event planners with real-time registration updates
  • Collaborate with IT or technical teams to troubleshoot and resolve data-related issues.
  • On-Site Registration :

  • Coordinate on-site registration processes as requested, including badge printing, materials distribution, and payment handling
  • Order onsite technology fulfilment as needed, including equipment and supplies to meet the complexity
  • Train, manage, and schedule coverage for on-site registration staff, ensuring a smooth and efficient registration experience for attendees, as requested
  • Troubleshoot on-site registration issues and provide solutions in real-time
  • Be the “face” representation of the client’s brand on site – especially important when technology is the only service provided
  • This role will support JiffleNow projects for tradeshows and flagship events to coordinate executive 1 : 1 meeting and / or booth tours
  • Payment Processing :

  • Oversee third party transaction processor setting up the payment gateway for events when applicable
  • Process payments, refunds, and invoicing related to event registration
  • Reconcile registration revenue to ensure accurate financial reporting
  • Work with finance and accounting teams to ensure compliance with financial procedures
  • Post-Event Reporting :

  • Generate post-event registration reports and analyse attendee data for event evaluation
  • Gather attendee feedback and insights to improve the registration process for future events
  • Collaborate with event planners to archive registration data for historical reference and policy compliance
  • Requirements :

  • At least 5 years of experience in a similar position
  • Bachelor’s degree in business administration, event management, or related field preferred
  • Proven experience in event registration and customer service roles
  • Proficiency in event registration software and database management (Cvent preferred; JiffleNow a plus but not required)
  • Strong attention to detail and data accuracy
  • Excellent communication and interpersonal skills
  • Ability to take initiative, work under pressure and meet tight deadlines
  • Ability to work flexible hours, including evenings and weekends, or other tasks as assigned
  • Our offer :

  • Workplace : 100% remote
  • MultiSport Plus
  • Group insurance
  • Medicover Premium
  • e-learning platform
  • header-over-companydesc

    Experis to światowy lider rekrutacji specjalistów i kadry zarządzającej w kluczowych obszarach IT. Z nami znajdziesz konkurencyjne oferty zatrudnienia oraz ciekawe projekty IT skierowane zarówno do ekspertów z wieloletnim doświadczeniem, jak i osób, które dopiero zaczynają swoją przygodę w branży IT.job-detail-footer

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    Event Specialist • Kraków, Malopolskie