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Event Technology Specialist

ExperisKraków, Malopolskie

17 days ago

Job description

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Responsibilities :

Pre-Event Registration Management :

Understand the requirements of the project's technological scope, its complexity and required functionality
Analyze Website design requests and determine time and project needs for development
As The Event Technology Specialist on each engagement, implement the service in compliance with the client’s brand and Data Privacy Requirements
Serve as the single point of contact for each event owner, driving compliance of external vendors and other internal teams to meet the project plan milestones
Create, with event planners’ input, and develop customized registration strategies and workflows
Configure and maintain event registration software or systems, ensuring they meet event requirements, including mobile app and other technology platforms if applicable
Create and manage online registration forms, ensuring accuracy and completeness
Monitor and manage registration deadlines and quotas

Attendee Communication :

Serve as the primary point of contact for attendee inquiries related to registration

Provide timely and courteous responses to registration-related questions via email or phone.

Assist attendees with registration issues, including login problems, payment processing, and data entry errors

Data Management :

Organize and control the elements of each meeting to ensure registration, financial tracking, automated attendee communication and housing are provided

Collect, validate, and manage attendee data, ensuring data accuracy and completeness

Generate registration reports and provide event planners with real-time registration updates

Collaborate with IT or technical teams to troubleshoot and resolve data-related issues.

On-Site Registration :

Coordinate on-site registration processes as requested, including badge printing, materials distribution, and payment handling

Order onsite technology fulfilment as needed, including equipment and supplies to meet the complexity

Train, manage, and schedule coverage for on-site registration staff, ensuring a smooth and efficient registration experience for attendees, as requested

Troubleshoot on-site registration issues and provide solutions in real-time

Be the “face” representation of the client’s brand on site – especially important when technology is the only service provided

This role will support JiffleNow projects for tradeshows and flagship events to coordinate executive 1 : 1 meeting and / or booth tours

Payment Processing :

Oversee third party transaction processor setting up the payment gateway for events when applicable

Process payments, refunds, and invoicing related to event registration

Reconcile registration revenue to ensure accurate financial reporting

Work with finance and accounting teams to ensure compliance with financial procedures

Post-Event Reporting :

Generate post-event registration reports and analyse attendee data for event evaluation

Gather attendee feedback and insights to improve the registration process for future events

Collaborate with event planners to archive registration data for historical reference and policy compliance

Requirements :

At least 5 years of experience in a similar position

Bachelor’s degree in business administration, event management, or related field preferred

Proven experience in event registration and customer service roles

Proficiency in event registration software and database management (Cvent preferred; JiffleNow a plus but not required)

Strong attention to detail and data accuracy

Excellent communication and interpersonal skills

Ability to take initiative, work under pressure and meet tight deadlines

Ability to work flexible hours, including evenings and weekends, or other tasks as assigned

Our offer :

Workplace : 100% remote

MultiSport Plus

Group insurance

Medicover Premium

e-learning platform

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Experis to światowy lider rekrutacji specjalistów i kadry zarządzającej w kluczowych obszarach IT. Z nami znajdziesz konkurencyjne oferty zatrudnienia oraz ciekawe projekty IT skierowane zarówno do ekspertów z wieloletnim doświadczeniem, jak i osób, które dopiero zaczynają swoją przygodę w branży IT.job-detail-footer

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Event Specialist • Kraków, Malopolskie