We are a leading trading platform that is ambitiously expanding to the four corners of the globe. Our top-rated products have won prestigious industry awards for their cutting-edge technology and seamless client experience. We deliver only the best, so we are always in search of the best people to join our ever-growing talented team.We are looking for a Technical Support Engineer (L2) to join our dynamic team and play a critical role in ensuring our services run smoothly. As a Technical Support Engineer, you will be responsible for investigating and resolving service requests from customers, automating manual tasks, developing internal tools and collaborating with cross-functional teams to improve operational efficiency.
Responsabilities
- Investigate and resolve service requests – describe, triage, and resolve clients requests
- Monitor System Health State, investigate abnormal system behaviour and escalate in case of component failure
- Automatization of manual tasks and design of internal tools leveraging advanced technologies, including AI, to streamline operations
- Design operational tools to make the process of issue identification (root cause) and resolution better and faster
- Collaborate with team(s) members (including risk managers, dba, dev team, customer support, etc.) to research and resolve problems
- Create documentation on troubleshooting techniques for common (repetitive) issues
Requirements
Python, SQL (PostgreSQL), the ability to work with any Unix OSDevOps experienceExperience with different monitoring tools, , Kibana, Grafana, Prometheus, Datadog, and AWS metricsT2-T3 Technical Support experienceExperience in setting up alerts (PagerDuty)Technical documentation writing skillsEnglish level B2 and higherAvailable to work in shifts (Monday to Sunday 24 / 7)What you will get in return :
Competitive Salary : We believe great work deserves great pay! Your skills and talents will be rewarded with a salary that makes you feel valued and motivated.Work-Life Harmony : Join a company that genuinely cares about you - because your life outside of work matters just as much as your time on the clock. #LI-HybridAnnual Performance Bonus : Your hard work doesn’t go unnoticed! Celebrate your achievements with a well-deserved annual bonus tied to your performance.Generous Time Off : Need a breather? Our annual leave policy lets you recharge and enjoy life outside of work without a worry.Employee Referral Program : Love working here? Share the love! Bring your talented friends on board and get rewarded for growing our awesome team.Comprehensive Health & Pension Benefits : From medical insurance to pension plans, we’ve got your back. Plus, location-specific benefits and perks!Workation Wonderland : Live your digital nomad dreams with 30 extra days to work remotely from anywhere in the world (some restrictions apply). Adventure awaits!Volunteer Days : Make a difference! Take two additional paid days each year to support causes you care about and give back to the community.Be a key player at the forefront of the digital assets movement, propelling your career to new heights! Join a dynamic and rapidly expanding company that values and rewards talent, initiative, and creativity. Work alongside one of the most brilliant teams in the industry.Applicable for Poland : Our company has an Internal Reporting Procedure. It is available from the Human Resources Department upon request . You may report a violation referred to in the Procedure under the terms specified therein.