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Service Manager @ apreel Sp. z o.o.
Service Manager @ apreel Sp. z o.o.apreel Sp. z o.o. • Wrocław, Polish
Service Manager @ apreel Sp. z o.o.

Service Manager @ apreel Sp. z o.o.

apreel Sp. z o.o. • Wrocław, Polish
1 day ago
Job description

Service Manager

The opportunity

This is an opportunity to collaborate and to support our clients, ensuring the stability of global companies through best-in-class solutions, automation and innovation and collaborate with an international team.

Offer :

  • Localization :  Warszawa / Remote + equipment pick up from Warsaw / Wrocław
  • Start :  ASAP
  • Employment :  B2B contract with apreel
  • Salary : Mid – max 110 zł / h, Senior – max 145 zł / h

Skills and attributes for success

The ideal candidate will demonstrate a balanced combination of technical expertise, service management acumen, and strong interpersonal skills. Key skills and attributes for success include :

  • Strong Delivery Management skills :  Proven ability to collaborate with international teams across multiple time zones and deliver high-quality Application Management Services for complex AI & Data platforms in enterprise environments.
  • Service-Oriented Mindset : A strong focus on service excellence, with the ability to drive improvements in user satisfaction, reduce incident volumes, and maintain compliance with demanding SLAs.
  • Process and ITSM Expertise : In-depth understanding of ITIL frameworks and IT service management best practices, with hands-on experience in Incident, Problem, Change, Release, and Service Request Management processes.
  • Technical Proficiency in AI & Data Platforms : Solid grasp of modern cloud-based data ecosystems (especially Azure) and familiarity with tools such as Databricks, Power BI, and Informatica IPaaS.
  • Data-Driven Decision Making :  Ability to use service metrics, KPIs, and reporting tools to identify trends, assess performance, and implement continuous service improvement (CSI) initiatives.
  • Communication and Stakeholder Management :  Excellent verbal and written communication skills in both Italian and English, with the ability to effectively engage stakeholders at all levels, from technical teams to executive leadership.
  • Problem Solving and Root Cause Analysis :  Analytical mindset with a proactive approach to identifying and resolving systemic issues, driving root cause analysis, and implementing preventive measures.
  • Innovation and Continuous Improvement :  Enthusiasm for leveraging emerging technologies—including AI and automation—to modernize operations, enhance efficiency, and deliver higher value to clients.
  • Documentation and Knowledge Management :  Ability to develop and maintain comprehensive documentation and knowledge bases to support operational consistency and self-service adoption.

    • Other key requirements :

  • Degree in a STEM field.
  • Solid experience in managing and delivering Application Maintenance services in the AI & Data domain within structured client environments with global operations.
  • Good knowledge of ITIL practices and IT service management methodologies.
  • Proven experience in managing and delivering IT services with SLAs in international contexts, with distributed onshore and offshore teams.
  • Proven experience with Azure Cloud technology solutions.
  • Good knowledge of reference products in Data Analytics and Business Intelligence (Databricks, MS Power BI, Informatica IPaaS).
  • Good knowledge of IT service management tools (e.g., ServiceNow, Jira, Remedy, etc.).
  • Proficiency in written and spoken Italian and English (B2- C2).

    • Service Manager

    The opportunity

    This is an opportunity to collaborate and to support our clients, ensuring the stability of global companies through best-in-class solutions, automation and innovation and collaborate with an international team.

    Offer :

  • Localization :  Warszawa / Remote + equipment pick up from Warsaw / Wrocław
  • Start :  ASAP
  • Employment :  B2B contract with apreel
  • Salary : Mid – max 110 zł / h, Senior – max 145 zł / h

    • ,[Leading the delivery of Application Management services for AI & Data solutions on modern cloud-based Data Platforms for prestigious companies with operations on a global scale, leveraging an international team of resources / service operators mainly based in India and Italy.  , Planning, implementing, delivering, and managing services and related SLAs.  , Providing periodic useful information to all interested stakeholders about the service status and opportunities for service improvement (e.g., automating recurring tasks, adopting AI, etc.).  , Ensuring effective service delivery that meets the needs of enterprise-class clients, such as :   , Reducing the number of tickets while maintaining the same scope and reducing the backlog of incidents and service requests.  , Improving communication with key stakeholders of the service.  , Enhancing the Knowledge Base to enable users and operational teams to find solutions to common issues independently.  , Maintaining the governance structure and monitoring compliance with SLAs.  , Identifying and implementing continuous improvement actions.  , The main objective will be to ensure that services are provided effectively and meet the needs of enterprise-class clients.  , Managing and optimizing ITSM processes / practices (Incident Management, Problem Management, Service Request Management, Change Management, and Release Management).  , Monitoring the performance of IT services and implementing continuous improvements (CSI) to ensure a high level of user satisfaction.  , Managing any relationships with suppliers (e.g., infrastructure services), ensuring compliance with the services outlined in contracts.  , Developing and maintaining detailed documentation on ITSM processes and standard operating procedures and introducing continuous innovation within the service.  , Coordinating and conducting root cause analyses for recurring incidents and problems.  , Overseeing the dissemination of necessary knowledge and the delivery of training to service operators.  , Preparing reports and presentations for management regarding service performance, indicating corrective actions and / or areas for improvement.  ] Requirements : AI, ITIL, Azure, Databricks, Power BI, Informatica, Stakeholder management, Communication skills, Degree, Cloud, Data analytics, Jira Tools : Jira, Confluence, Wiki, Agile, Scrum, Kanban. Additionally : Remote work, Sport subscription, Private healthcare.

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    Service Manager • Wrocław, Polish