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Customer Advisor (Norwegian Speakers)
Customer Advisor (Norwegian Speakers)SpotOn TA • Kraków, Województwo małopolskie, Polska
Customer Advisor (Norwegian Speakers)

Customer Advisor (Norwegian Speakers)

SpotOn TA • Kraków, Województwo małopolskie, Polska
30+ days ago
Job description

The Role :

Customer Advisor – Norwegian Speaker / Norweski - Travel

Office Based – Warszawa, Poland

  • This Job Opportunity is only offered for candidates living and eligible to work in Poland.

Client : BPO Company.

Office Based – Warszawa, Poland

As a Customer Advisor, you will help in purchasing airline tickets and handling different payment methods and more.

Detailed Duties and Responsibilities

  • Thefirst point of contactfor the customer, responding to the various incoming requests, and solving emerging issues “Through Phone, Email and Chat”.
  • Handlingcustomer complaints.
  • Helpingcustomers with flight reservations, itinerary changes, baggage concerns,…etc.
  • Participatingin the improvement of service quality and customer satisfaction by providing additional insights on how to improve them.
  • Recognizingcustomer needs.
  • Buildinga good relationship with the customer while improving customer satisfaction.
  • Participationin specialized training.
  • Understandingcustomer needs and assisting to solve the issue faced.

    • Ideal Profile :

    Targeted Qualifications

  • Fluency in Norwegian Language,C1level or higher.
  • Fluency in English Language,B2level or Higher to effectively liaise with the stakeholders of the region
  • Attention to detail and problem-solving.
  • Previous Customer Service experience – is a plus.
  • Skills for efficient navigation of the internet and MS Office applications.
  • Personnel culture and a positive attitude.

    • Interpersonal Skills

  • Communicative, Speak and / or write well and get your ideas across to others easily.
  • Interpreter, Look at things and make sense of them, figure what is needed and how to fulfil it.
  • Confident, Pleasant, Energetic, Helpful, Trustworthy
  • Efficient, Perform tasks in the fastest and simplest ways that they can be done.
  • Organized and punctual, put things in order so that they run smoothly and are always on time.
  • Flexible, Can carry different responsibilities, sometimes with very little advanced notice.
  • Listen, Listen / pay attention to what others are saying, without daydreaming or judging them.
  • Precise, Make sure that things are done accurately, correctly, and exactly.
  • Willingness to acquire new knowledge.
  • Service Customers, be friendly patient, and polite with customers and try your best to service their needs / wants.

    • Offer & Benefits

  • Office Based– Warsaw, Poland.
  • Shift Basis.
  • Paid Training
  • A global team committed to the company values.
  • A dynamic work environment in a dynamically international company.

    • What's on Offer?

  • Opportunity within a company with a solid track record of performance
  • A role that offers a breadth of learning opportunities
  • Fantastic work culture

    • #J-18808-Ljbffr

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    Customer Advisor • Kraków, Województwo małopolskie, Polska