MediaMint is an AI-powered Revenue Operations services company dedicated to accelerating innovation and revenue growth for platforms and publishers worldwide. Our mission is to enhance operational efficiency, scalability, customer satisfaction, and data-driven insights through advanced technology, automation, and AI capabilities. We serve industry leaders across AdTech, Consumer, CTV, Publishing, and Retail.
The Role
As a Customer Support Associate, you will play a vital role in delivering exceptional service and ensuring client satisfaction. This position requires a proactive, solution-oriented individual who can effectively communicate with clients, resolve issues, and contribute to the overall success of the team.
Responsibilities :
Customer Interaction :
- Respond promptly and professionally to customer inquiries via email and live chat.
- Build and maintain positive client relationships by understanding their needs and ensuring high customer satisfaction.
Issue Resolution :
Identify, troubleshoot, and resolve customer issues related to our services.Collaborate with internal teams to address and resolve customer concerns efficiently.Product Knowledge :
Develop a thorough understanding of our advertising products and services.Educate customers on the features and benefits of our offerings.Documentation :
Accurately document customer interactions, issues, and resolutions in the CRM system.Generate reports on recurring customer concerns to support product and service improvements.Cross-functional Collaboration :
Work closely with internal teams to ensure a seamless and positive customer experience.Share customer feedback and insights to inform future marketing strategies and service enhancements.Ideal Profile
Qualifications :
2+ years of customer support experience, preferably in the advertising or marketing industry.Strong written and verbal communication skills, with a focus on active listening.Excellent problem-solving and critical-thinking abilities.Strong soft skills to enhance customer satisfaction and retention through effective communication.Proficiency in using CRM systems and other customer support tools.Ability to work collaboratively in a fast-paced environment.Detail-oriented with excellent organizational skills.Bachelor’s degree in Business, Marketing, Communications, or a related field is a plus.Flexibility to work night shifts (US hours).Candidates must have native-level proficiency in French, Spanish and strong English communication skills.What's on Offer?
Opportunity within a company with a solid track record of performanceFantastic work cultureLeadership Role