Associate, Global Customer Care, International Order Management

Life. Unlimited.  At Smith+Nephew we design and manufacture technology that takes the limits off living.

Join our team in Wrocław and help us deliver exceptional customer care across Europe. If you're detail-oriented, thrive in a fast-paced environment and want to be part of a team that truly makes a difference, this is your opportunity to grow with us.

What will you be doing?

You'll be supporting all aspects of order entry and management for sales and consignment orders, primarily for Germany but also across other European countries. You'll be the link between our customers and internal teams, ensuring every order is processed accurately and on time.

Manage incoming sales and consignment orders using SAP and EDI / ESKER systems

Collaborate with in-country Customer Care teams to ensure alignment and timely communication

Resolve order issues quickly and professionally to meet customer expectations

Support the adoption of electronic ordering systems and contribute to achieving "Perfect Order" targets

What will you need to be successful?

You'll be someone who thrives on precision, teamwork and customer satisfaction. You'll bring a proactive mindset and a willingness to learn and grow.

0–2 years of experience in a similar role, ideally with SAP and MS Office skills

A Master's or Bachelor's degree

Fluent Polish and good English; German is a plus but not essential

Strong communication skills, attention to detail and problem-solving ability

Flexibility and a collaborative approach to working with international teams

You. Unlimited.

We believe in creating the greatest good for society. Our Strongest investments are in our people and patients we serve.

Inclusion and Belonging :  Committed to Welcoming, Celebrating and Thriving on Inclusion and Belonging, Learn more about our Employee Inclusion Groups on our website )

Your Future :  Generous annual bonus and pension Schemes, Save As You Earn share options.

Work / Life Balance :  Flexible Vacation and Time Off, Paid Holidays and Paid Volunteering Hours, so we can give back to our communities

Your Wellbeing :  Private Health and Dental plans, Healthcare Cash Plans, Income Protection, Life Assurance and much more.

Flexibility :  Hybrid Working Model (For most professional roles).

Training :  Hands-On, Team-Customised, Mentorship.

Extra Perks :  Discounts on Gyms and fitness clubs, Salary Sacrifice Bicycle and Car Schemes and many other Employee discounts

#LI-KW2

#LI-HYBRID

Stay connected by joining our Talent Community.

We're more than just a company - we're a community Follow us on LinkedIn to see how we support and empower our employees and patients every day.

Check us out on Glassdoor for a glimpse behind the scenes and a sneak peek into You. Unlimited. , life, culture, and benefits at S+N.

Explore our website and learn more about our mission, our team, and the opportunities we offer.