Staff DevOps Engineer

Job Description

Zendesk is looking for an experienced Staff Engineer to join our Edge Engineering team in Europe. Zendesk handles billions of user interactions every day, and the Edge team is on the critical path for every one of them. Our services route traffic across Zendesk’s global cloud infrastructure and provide critical protections for back-end product services. We own Zendesk’s CDN, Cloud firewall, load balancing, proxying tier, and more. We care deeply about best practices, modern technologies, observability and systems resilience.

What you get to do every day

Manage our global CDN platform that ships assets to clients’ browsers efficiently.

Work collaboratively with a niche team of experienced engineers.

Ship code to production and improve the experience of millions of Zendesk users.

Be a second set of eyes for your peers' code, changes and deployment plans.

Use a best-in-class modern technology stack : AWS, Cloudflare, Kubernetes, Terraform, Go, etc.

Use DevOps best practices : we build it, we run it.

What you bring to the role

You’re a proactive member of the team, always wanting to improve processes and procedures.

You’re asking questions that ensure we’re on the right direction.

You’re keen on planning the deployment of complex changes and long term design decisions.

Qualifications / Experience

5+ years work experience in a DevOps or production engineer role working on high-traffic, customer-facing distributed systems.

Hands-on experience in shipping highly scalable server-side solutions in a continuous integration environment, requiring extensive cross team collaboration.

Hands-on experience working with Linux, Docker, and Kubernetes.

Hands-on experience with AWS or similar cloud computing platforms.

Preferred Competencies

Deep experience in modern SaaS companies.

A passion for identifying problems and fixing them. You run towards the fires.

Strong writing skills. You understand the need to document first in a remote, async work environment.

Knowledge of caching solutions and experience with CDN solutions (Cloudflare, CloudFront, Fastly, etc.)

Experience observing systems via metrics and traces using cloud based Observability tools.

Experience, or willingness to learn, writing code in Go.

Tech stack

AWS, Cloudflare, Envoy, OpenResty

IaC : CloudFormation, Terraform

Kubernetes, Docker

Go, Ruby

Spinnaker, GitHub, Datadog

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The Poland annualized base salary range for this position is zł278,000.00-zł418,000.00. Please note that while the salary range represents the minimum and maximum base salary rate for this position, the actual compensation offered will be based on job related capabilities, applicable experience, and other relevant factors. This position may also be eligible for bonus, benefits, or related incentives that will be communicated during the offer stage.

Hybrid : In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.