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AV Client Support Coordinator

AV Client Support Coordinator

NTIATIVE sp. z o.o.Kraków, małopolskie, Polska
16 days ago
Job description

AV Client Support Coordinator

Miejsce pracy : Kraków

Technologies we use

Operating system

  • Windows

About the project

We are a global provider of audio-visual and unified communications solutions, acting as a trusted technology advisor to some of the world’s leading organizations. With over 25 years of experience, we design, develop, integrate, and support advanced AV environments that enable secure, reliable, and flexible collaboration.

Joining our team means becoming part of a collaborative, inclusive, and growth-oriented environment. We invest in professional development, value diverse perspectives, and foster a culture where every voice is heard.

As we continue to expand our relationship with a major international client, we are looking for a new colleague to join our Krakow-based team. This role serves as the first point of contact for both internal teams and client stakeholders. Responsibilities include managing incoming calls and emails, launching and troubleshooting video meetings, logging and escalating technical issues, and maintaining communication with global teams in a 24 / 5 environment.

You will work closely with international service teams and AV operations to develop technical expertise and become familiar with our standards and procedures.

Your responsibilities

Video / Audio Conferencing

  • Schedule and initiate both scheduled and ad-hoc video meetings
  • Conduct test calls for all booked VC sessions when needed
  • Provide remote training and testing for new and existing users / sites
  • Assist users remotely when connection issues occur and offer alternative connection methods

    • VC Maintenance and Support

  • Collaborate with the global service team to troubleshoot and resolve issues
  • Keep detailed logs of faults for reporting and monitoring
  • Conduct regular health checks and follow up on unresolved VC faults
  • Maintain ongoing communication with users during incident resolution

    • Administrative Duties

  • Act as a dedicated point of contact for global client VC inquiries
  • Respond to technical and usage-related questions by phone and email
  • Coordinate system relocations and reconfigurations as needed
  • Manage distribution lists and proactively monitor communication channels
  • Capture logs and network information when diagnosing issues, and coordinate with technical teams
  • Support maintenance of the global video conferencing environment

    • Our requirements

  • Solid understanding of professional AV, VC, and unified communication systems
  • Ability to work independently and collaboratively within a team
  • Strong communication and interpersonal skills
  • Excellent multitasking and organizational abilities
  • High attention to detail
  • Strong problem-solving and troubleshooting skills

    • This is how we work on a project

  • testing environments

    • What we offer

  • Choice of employment type : Employment Contract (UoP) or B2B
  • up to 6500 PLN / month
  • Fully on-site work in a modern office in Krakow
  • Working hours : 8-hour shifts, scheduled between 07 : 00 and 19 : 00
  • Shift times : 07 : 00–15 : 00 / 08 : 30–16 : 30 / 11 : 00–19 : 00
  • Comprehensive benefits package, including private healthcare, life insurance, and other corporate perks
  • Friendly and inclusive team environment
  • Opportunities for professional development in a global organization

    • NTIATIVE sp. z o.o.

    NTIATIVE is one of the best Polish recruitment agencies because we specialise in IT and IT only and avoid all other distractions.

    We want to provide a unique and unforgettable experience by matching tech talent with great employers.

    Our team delivers to the commitments we gave to each other, our candidates and our clients.

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    Av Client Support Coordinator • Kraków, małopolskie, Polska