Customer Service Agent with German

CapitaOpole, Opole, Polska

23 days ago

Job description

Becoming a Customer Service Agent you will be responsible for ensuring that customer issues and concerns are answered efficiently and effectively. More experienced Advisors may coach others and support the resolution of escalated complaints in accordance with business, policy and legal requirements.

Job Description

To achieve customer and client KPI targets in relation to all contacts received via multiple channels working within the requirements of data protection legislation.
To deliver an excellent customer experience by providing a customer-focused, right first-time service, managing any customer complaints to a satisfactory conclusion.
To respond to all contacts from both internal & external customers made via all available channels.
To accurately capture data and enter it onto the relevant systems.
More experienced Advisors will support the Team Leader by mentoring and supporting team members to improve customer satisfaction and efficiency metrics within the business area.

Requirements :

Fluency in German language - C1.

Previous experience in customer service field.

Excellent interpersonal and organisational skills.

Knowledge of MS Office package.

Ability to demonstrate empathy and ownership of customer problems, inspiring customer confidence.

What’s in it for you :

Performance bonus.

Employee Assistance Program for employees and their families (psychological support).

An extra day off for voluntary activities close to your heart.

Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform.

Opportunity to become one of the Internal Trainers.

A multinational environment with strong ties to UK business culture.

LuxMed medical healthcare and Generali group insurance.

A positive atmosphere with excellent work-life balance (a 30-minute lunch break included in the 8-hour working day).

You’ll be joining a network of 44,000 experienced, innovative and dedicated individuals across multiple disciplines and sectors. There are countless opportunities to learn new skills and develop in your career, and we’ll provide the support you need to do just that. Our purpose is to create a better outcome for you.

What we hope you’ll do next :

Click ‘Apply now’ to fill out our short application form, so that we can find out more about you.

About Capita

Capita is a consulting, transformation and digital services business. Every day our colleagues help millions of people, by delivering innovative solutions to transform and simplify the connections between businesses and customers, governments and citizens. We partner with clients and provide the insight and cutting-edge technologies that give time back, allowing them to focus on what they do best and making people’s lives easier and simpler. Capita is a leading business services provider with over 44,000 employees, operating in the UK, Europe, India and South Africa.

Capita Poland supports clients across various sectors, including local government, customer service, procurement, life and pensions, insurance, data analysis, and learning and development. We operate in three locations – Kraków, Opole and Łódź.

We’re an equal opportunity employer, which means we’ll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we’re committed to creating an inclusive environment for all employees.

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Customer Service Agent • Opole, Opole, Polska