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Team Leader – IT service Desk with German or Italian

Team Leader – IT service Desk with German or Italian

ExperisWarszawa, Mazowieckie
9 days ago
Job description

Job Description

Key Responsibilities :

  • Guide and support Service Desk Analysts in handling complex tickets
  • Manage escalations and ensure ticket resolution aligns with SLAs and KPIs
  • Participate in meetings, track ticket metrics, and ensure backlog is under control
  • Create shift and holiday schedules, support staffing needs, and prepare reporting for operations and quality metrics
  • Provide regular feedback and coaching to team members
  • Support training initiatives and knowledge sharing within the team
  • Act as backup for Service Delivery Manager when required

Language Requirements :

  • German or Italian – min. B2
  • English – B2
  • Polish – fluent

    • Requirements :

  • Previous experience in IT support and team coordination
  • Strong organizational and problem-solving skills
  • Ability to manage performance and support team development
  • Readiness to occasionally support outside working hours (on-call)

    • What We Offer :

  • Employment contract
  • On-site work model
  • Private medical care
  • Life insurance
  • Co-financed training & certifications
  • Employee Capital Plans (PPK)

    • The offer applies to permanent work.

    Company Description

    Experis to światowy lider rekrutacji specjalistów i kadry zarządzającej w kluczowych obszarach IT. Z nami znajdziesz konkurencyjne oferty zatrudnienia oraz ciekawe projekty IT skierowane zarówno do ekspertów z wieloletnim doświadczeniem, jak i osób, które dopiero zaczynają swoją przygodę w branży IT.We offer recruitment of managers and highly qualified consultants with expertise in IT.Experis is part of ManpowerGroup and has been named one of the world's most ethical companies.

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    Team Leader • Warszawa, Mazowieckie