Fullstack Engineer - AI Agents Advanced Insights

Job Description

We, at Zendesk, are on a mission to build the most advanced AI agents in CX, and the Insights team , part of AI Agents Advanced , is focused on one of the product’s most critical pillars : delivering intelligent analytics, contextual insights, and decision-support tools that empower users to take meaningful action.

As a Fullstack Engineer on this team, you’ll be instrumental in building features that harness artificial intelligence to help users better understand, interpret, and act on complex information. While this is a fullstack role, it leans more on frontend development — we’re looking for someone who is passionate about crafting user-centric interfaces and rich visualizations, while also being comfortable contributing to backend services, and owning delivery end-to-end.

You’ll work closely with product managers, designers, data engineers, data analysts, and fellow developers to create seamless, intuitive experiences — combining rich data, intelligent systems, and responsive UIs.

Your work will directly shape how our customers make informed and impactful decisions based on real-time, AI-powered insights.

What You Bring to the Role

Solid experience building modern web applications using TypeScript , React , and Node.js .

Familiarity with REST APIs, data fetching strategies, and integrating with external services.

You write clean, modular, and tested code — and you value maintainability as much as speed .

Experience working with design systems and component libraries , with a strong focus on performance, accessibility, and usability.

You are a product-minded engineer — you care deeply about the end-user experience and proactively contribute ideas to improve product outcomes.

Excellent communication skills and a proactive mindset — you collaborate well in cross-functional teams, aren’t afraid to ask for help, and enjoy enabling others.

A drive for continuous learning, reflection, and improvement — in both your own growth and your team’s success.

A big plus if you :

Have experience with analytics frameworks or business intelligence tools such as Looker, or similar.

Are familiar with AWS and GCP, and comfortable with CI / CD pipelines.

Have a good understanding of microservice architecture and event-driven systems and basic database design (relational and NoSQL).

How we measure success in this role :

You consistently deliver well-scoped, high-quality features across the stack, with guidance from senior team members when needed.

You contribute to the reliability, maintainability, and performance of our systems through clean code, thoughtful testing, and attention to detail.

You collaborate effectively across disciplines (product, design, AI / ML, data) and actively participate in team discussions and planning.

You demonstrate ownership by following through on tasks, communicating blockers, and proactively seeking feedback to improve your work.

You show growth over time — deepening your technical skills, increasing your product understanding, and contributing more independently.

Our tech stack :

Frontend : TypeScript, React, Looker

Backend : Node.js (ES7+), TypeScript, MongoDB, Google Pub / Sub

Infrastructure : GCP, AWS, Kubernetes, Terraform, ArgoCD, Sentry, Redis, Grafana, Datadog, GitHub Actions

About Zendesk

Zendesk builds software for better customer relationships. It empowers organizations to improve customer engagement and better understand their customers. Zendesk products are easy to use and implement. They give organizations the flexibility to move quickly, focus on innovation, and scale with their growth.

More than 100,000 paid customer accounts in over 150 countries and territories use Zendesk products.  Based  in  San  Francisco,  Zendesk   has operations  in  the  United  States,  Europe,  Asia,  Australia,  and  South  America.

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