Associate Product Support Engineer

What we do :

Zowie brings speed and empathy to customer interactions. Our Customer AI platform revolutionizes how businesses interact with their customers - delivering instant, personalized, and exceptional experiences.

We believe AI Agents represent the next major technological shift, and Zowie is positioned to lead the charge. Leading consumer brands like GetYourGuide, Monos, Decathlon, MediaMarkt already trust our AI Agents to be on the front line of their customer care efforts, handling millions of conversations monthly.

We’re now seeking a Product Support Engineer early in their career who thrives at the intersection of customer empathy, technical curiosity, and smart tooling to join our team.

As part of Zowie’s AI-native culture, this role requires active and intentional use of AI tools to streamline, enhance, and scale our support processes - from ticket handling to documentation and reporting. You’d be helping real users solve real problems, using both human judgment and AI-enhanced methods to deliver high‑quality support experiences.

If you're passionate about AI, solving problems, and enabling customers to benefit fully from their tools - check this role out and let us know!

What you’ll do :

• Handle support tickets with efficiency and empathy, using AI tools to assist in drafting, summarizing, or categorizing issues
• Maintain and improve knowledge base articles, leveraging AI to identify gaps, generate drafts, or surface outdated content
• Analyze recurring support issues using AI‑enhanced insights or internal query tools
• Participate in internal experiments to identify new workflows where AI can improve quality, response time, or team throughput
• Collaborate cross‑functionally with Product, Engineering, and fellow Support team members to share AI best practices and keep our support stack adaptive and forward‑looking

Ideally, you'll bring with you :

It’ll be awesome if you have :

AI‑native culture :

Our team embraces AI as a fundamental part of how we work - not just for speed, but for creativity, documentation, and scale. We’re looking for someone who’s excited to contribute to that culture, brings ideas to the table, and continuously evolves their approach to leverage emerging tools.

We are :

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