IT User Support Coordinator

Overview

At the heart of QIAGEN’s business is a vision to make improvements in life possible.

We are on an exciting mission to make a real difference in science and healthcare. We are still the entrepreneurial company we started out as and have today achieved a size where we can bring our full power to many initiatives and to our presence across the globe.

Our most valuable asset are our employees – more than 6000 in over 35 locations around the world. Our ambition is to ensure we have outstanding and passionate people working in the best teams and we are constantly looking for new talent to join us.

There are few players who have shaped the world of modern science and healthcare as much as QIAGEN, and we have only just started.

If you are looking to advance your career, are seeking new challenges and opportunities, enjoy working in dynamic and international, diverse teams and want to make a real impact on people’s lives, then QIAGEN is where you need to be.

Join us. At QIAGEN, you make a difference every day.

Position Description

We are seeking a highly skilled and experienced ‚Global User Support Coordinator. The successful candidate will be responsible to oversee and manage end to end IT support operations in our QIAGEN Poland locations.

• Steer and manage our IT outsourcing partner and ensure seamless coordination to drive support activities for 2 Poland sites each in Wroclaw and Gdansk.
• Regular governing of IT support activities, identifying actionable insights to address support challenges and areas for improvement, while ensuring adherence to organizational standards and global IT objectives.
• Collaborate with local business leaders to understand their priorities & needs and coordinate with relevant stakeholders to translate those needs into actionable IT operational strategies.
• Lead and develop the local IT support team, ensuring resource allocation and task prioritization based on business impact and compliance, further fostering a culture of excellence.
• Maintain effective and structured communication channels between local IT and central IT teams to ensure the smooth implementation of IT policies.
• Manage high-priority and critical escalations by driving the local IT team and collaboration with responsible service managers to ensure timely resolutions and root cause analysis.
• Oversee the local execution of IT projects and security initiatives, ensuring alignment with IT Operation & Infrastructure goals, efficient resource utilization, and compliance with organizational standards.
• Ensure systemic improvements in IT support quality by leveraging business feedback and industry best practices, further driving long-term service optimization and enhancing customer satisfaction.
• Oversee the planning and successful execution of Audio Video conferencing events for VIP, including special events.
• Managing the high priority incidents, ensuring swift resolution with minimal disruption and exceptional user experience.

Position Requirements

What we offer

At the heart of QIAGEN are our people who drive our success. We act with passion, always challenging the status quo to drive innovation and continuous improvement. We inspire with our leadership and make an impact with our actions. We create a collaborative, safe and engaging workplace which forms the basis for high performing individuals and teams. We drive accountability and entrepreneurial decision-making and want you to excel your growth and shape the future of QIAGEN.

We offer :