Order Management Specialist, Italian Speaker

Would you like to join a global, growing company that innovates for a more sustainable tomorrow? UPM could be the team for you. We are frontrunners in developing renewable alternatives to fossil-based materials. Besides enabling both businesses and consumers make more sustainable choices, we strive to create a positive UPM experience for all our employees around the world. We live by our values – trust and be trusted, achieve together, renew with courage. Join us in creating a future beyond fossils!

We are now looking for an Order Management Specialist, Italian Speaker to join our team in UPM Business HUB Wrocław, Poland.

Greetings from your future manager

Agnieszka Nowakowska, Manager, Order Management

What you will do

Provide high-quality and efficient quotes and order management to ensure smooth production, delivery & billing processes

Enable accurate and timely booking, processing and confirmation of orders

Support implementation of effective and efficient order management ways of working

Check orders for plausibility and completeness and assuring appropriate order flow with the compliance to organizational policies and service offering

Carry out related processes such as Materials & Package Material master data

Ensure troubleshooting in order processes

Support internal projects and actively participate in the implementation of future ways of working

Support continuous improvement of work processes

Guarantee smooth and timely communication with various internal stakeholders and customers to accomplish efficient order management processes

Who you are

You have a relevant university degree or at least 2 years business experience in customer service or order processing

You have a good knowledge of Order Management tools (e.g. SAP)

You coordinate and communicate efficiently with internal stakeholders

You are a team-oriented person and good networker

You provide a solution oriented and customer focused mindset

You have an interest to work in international teams and to collaborate with multiple teams

You have proficient verbal and written communication skills in English and Italian ; other European languages will also be considered as beneficial

This is what we offer to you

A meaningful job – We have an inspiring purpose ‘We renew a future beyond fossils'. Our work is impactful and transformative.

A caring community – Our community is built on great team spirit and shared commitment. We care about each other and the well-being of our colleagues. We support the work-life balance of all our employees.

Development opportunities – We offer you great opportunities to learn and grow throughout your career. We are an international, multi-business organization offering plenty of avenues for personal growth.

Responsible employer - Sustainability is at the core of everything we do. We are committed to ambitious, science-based sustainability targets in all areas from climate change to biodiversity. We foster diversity and inclusivity, offering a work environment in which everyone can be themselves.

Learn about our and our