Customer Care Junior Specialist with German

Arche Consulting Sp. z o.o.Kraków, Województwo małopolskie, Polska

20 days ago

Job description

Customer Care Junior Specialist with German

Reference number : CSC / PK location : małopolskie / Kraków category : Obsługa Klienta

Twoje obowiązki :

codzienny kontakt z klientami w języku niemieckim i angielskim (telefonicznie i mailowo),
analiza zgłoszeń i rozwiązywanie bieżących problemów klientów,
budowanie i utrzymywanie długofalowych relacji z klientami,
współpraca z wewnętrznymi zespołami w celu szybkiego i efektywnego rozwiązywania zgłoszeń,
prowadzenie dokładnej dokumentacji kontaktów z klientami,
identyfikacja powtarzających się problemów i proponowanie usprawnień do procesów oraz aktualizacja bazy wiedzy.

Wymagania :

zaawansowana znajomość języka niemieckiego oraz angielskiego (min. B2+ / C1),

wysoko rozwinięte umiejętności komunikacyjne i interpersonalne,

doświadczenie w obsłudze klienta będzie dodatkowym atutem,

praktyczna znajomość pakietu MS Office, w szczególności Excel,

umiejętność samodzielnego rozwiązywania problemów i podejmowania decyzji,

nastawienie na budowanie pozytywnego doświadczenia klienta oraz chęć rozwoju w międzynarodowym środowisku.

Benefity :

zatrudnienie w oparciu o umowę o pracę,

hybrydowy model pracy,

pakiet benefitów : opieka medyczna Medicover, prywatne ubezpieczenie na życie, karta Multisport, dodatkowe wsparcie w zakresie dobrostanu psychicznego,

dostęp do ponad 70 ścieżek szkoleniowych i kursów certyfikowanych oraz platform edukacyjnych.

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Customer Care German • Kraków, Województwo małopolskie, Polska

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