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Cash Collection Team Lead with Spanish

Cash Collection Team Lead with Spanish

Antal Sp. z o.o.Kraków, Polska
30+ days ago
Job description

Cash Collection Team Lead with Spanish

What You Will Do

  • Ensure sound policies, processes, and controls around Collections Services activities.
  • Responsible for portfolio metrics including aging (31+ days, 61+ days, 6 months+ and 1 year+ past due), DSO, and bad debt write-offs.
  • Analyze accounts driving aging / DSO and ensure appropriate action plans are in place to reduce aging; perform root cause analysis to improve cash flow.
  • Partner with sales field and finance teams to handle critical business decisions on collections and order management for complex customer accounts, balancing risk and maintaining corporate relationships.
  • Collaborate with internal teams (Accounts Receivable, Billing, Disputes, Credit Management etc.) to ensure end-to-end processes are running smoothly and identify solutions to speed up collection efforts.
  • Support the preparation of timely and meaningful analyses related to credit and collections activities, including DSO, aged receivables, risk, and write-offs.
  • Contact for internal and external audits and process improvement initiatives.
  • Coach associates to use sound judgment, communicate effectively, lead meetings, and handle difficult customer situations; intervene in escalated situations as necessary.
  • Develop, coach and motivate associates towards greater responsibility or advancement.
  • Execute the Performance and Development Process for direct reports
  • Demonstrate solid project management skills and lead efforts in managing through system implementations and identifying continuous improvement opportunities.
  • Play a key role in  acquisition and portfolio integration activities.
  • Troubleshoot collection systems issues, identify appropriate system enhancements, and participate in system testing.
  • Provide explanations and implement solutions to root cause problems regarding key metric reporting to keep stakeholders informed of issues pertaining to cash flow activity.
  • Effectively manage high-risk situations in partnership with divisions and the Global Credit Risk team.
  • Support the hiring and manage the Onboarding Process of new team members

Requirements :

  • Strong verbal and written communication skills and the ability to interact with multiple levels of management and across functions and divisions.
  • Strong PC and systems skills (SAP, FIS GetPaid and Microsoft Excel).
  • Demonstrated experience overseeing system enhancements / developments related to collections functionality.
  • Previous experience leading a team with the ability to manage a large staff in a complex business environment.
  • Excellent problem resolution skills.
  • Proven experience with continuous improvement and / or project management.
  • Superior interpersonal skills and the ability to build strong working relationships with customers, division management, field personnel, peers, and internal partners.
  • Self-motivated and both detail and process oriented.
  • Excellent analytical, critical thinking, and problem-solving skills with proficiency in Microsoft Office Suite (Excel, Word, Access, Outlook), workflow software, and ad hoc reporting tools and databases.
  • Strong organizational and time management skills with the ability to manage multiple priorities and meet deadlines.
  • Ability to identify key metrics critical to business performance and provide easily understood and actionable management reporting.
  • Experience in process migration and centralization
  • Company offers :

  • Competitive Compensation : (private medical care, life insurance, stock purchase, lunch subsidy, sports cards)
  • Work-Life Balance
  • Matrix Organization
  • Collaborative Environment
  • Development Opportunities
  • Versatile Career Paths
  • Supportive Culture
  • Relocation Support : Assistance for international candidates and candidates living outside of Krakow
  • Social events such as family events and charity auctions
  • Comfortable working environment (Library, relaxation area, casual dress code)
  • Parking space for cars and bikes
  • Check out other interesting jobs on : https : / / en.antal.pl / candidates

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    Collection Team Lead • Kraków, Polska