Junior HR Services Specialist

R74915-EN

Junior HR Services Specialist (2nd shift)

PL, Małopolskie, Krakow

• Job ID : R74915-EN
• Posted : June 18, 2024
• Regular
• Full Time
• Qurate Retail Group–

PL1099

Qurate Retail Group Global Business Services center in Cracow is a member of the Qurate family that offers world-class Finance, HR Services, IT and Software Engineering to Qurate team members in Germany, Italy, Poland, the United Kingdom and the United States. Our GBS center is an exceptional facility, with an efficient and remarkable design and culture.

Currently we are looking for :

Junior HR Services Specialist (2nd shift)

We are looking for candidates who :

Have customer service mind-set and a proactive way of working to service the customers in a “can do” attitude

Speak fluent English

Up to 1 year of experience in HR or Customer Service will be an asset

Want to develop within the field of HR

Experience in working in HR systems such as Workday and strong working knowledge of MS Office will be a strong asset

Experience using Case Management software is an asset

Present excellent communication skills , ability to operate in international, matrix organization and consumer oriented attitude

Have the ability to work independently and as a team member

Are able to handle multiple tasks simultaneously in a fast-paced environment

Are available to work from 3 : 00 PM to 11 PM (2nd shift) in a hybrid model, 3-5 times per month from the office location in Cracow.

Responsibilities :

Serve as the first point of contact for employees’ questions about HR policies and processes, including Benefits, Payroll, Compensation, and Talent Acquisition.

Guide employees through HR-related queries and issues, assisting with transactions and educating them on system specifics.

Record and track all customer calls in Qurate Retail Group Global Business Services internal Case Management System and ensure proper resolution.

Provide timely, courteous, and professional customer service for calls and emails, resolving issues efficiently.

Perform other duties as assigned by the Manager.

We offer : General benefits :

Attractively located office with collaboration spaces, gaming room, football table, billiards and showers

Hybrid work model combining office & remote work

Onsite parking space for employees

Company performance related bonus

Referral program with financial bonus

Life Insurance

Retirement pension plan

Clear career path with the possibility to gain experience in international environment

Access to internal Learning Lab Platform with multiple trainings oriented for professional growth

Lifestyle benefits :

Access to MyBenefit platform (Multisport included)

Team Building activities

Charity initiatives

Opportunities to volunteer your time to company- driven initiatives, employee networks or organizations of your choice – 1 day / year

Working environment promoting diversity and inclusion

Health benefits : Private medical care

Mental health support line for you and your relatives

Share with your network

Curated Experiences. Infinite Possibilities.

Qurate Retail Group is a family of six leading retail brands – QVC, HSN, Ballard Designs, Frontgate, Garnet Hill and Grandin Road – all dedicated to providing a more human way to shop. We’re an inspired and diverse team that comes together to combine shopping and entertainment to curate products, experiences, conversations and communities for millions of highly discerning shoppers. It’s a fun, fast-paced world, and what really sets us apart is our culture and talent experience.

When you’re part of Qurate Retail Group, you’ll be working for one or with many of our consumer brands and joining a global team (., UK, Germany, Japan, Italy, Poland & China), committed to diversity, equity and inclusion, where you can be authentic, bring fun and energy to your workday, and make an impact. Join us as we embrace the future, drive progress, and work together to enrich life’s everyday moments – it’s our path forward!

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2024 QVC, Inc. & HSN, Inc.