Operations Manager for IT Operations

Galderma is the emerging pure-play dermatology category leader, present in approximately 90 countries. We deliver an innovative, science-based portfolio of premium flagship brands and services that span the full spectrum of the fast-growing dermatology market through Injectable Aesthetics, Dermatological Skincare and Therapeutic Dermatology. Since our foundation in 1981, we have dedicated our focus and passion to the human body's largest organ - the skin - meeting individual consumer and patient needs with superior outcomes in partnership with healthcare professionals. Because we understand that the skin, we are in shapes our lives, we are advancing dermatology for every skin story.

We look for people who focus on getting results, embrace learning and bring a positive energy. They must combine initiative with a sense of teamwork and collaboration. Above all, they must be passionate about doing something meaningful for consumers, patients, and the healthcare professionals we serve every day. We aim to empower each employee and promote their personal growth while ensuring business needs are met now and into the future. Across our company, we embrace diversity and respect the dignity, privacy, and personal rights of every employee.

At Galderma, we actively give our teams reasons to believe in our bold ambition to become the leading dermatology company in the world. With us, you have the ultimate opportunity to gain new and challenging work experiences and create an unparalleled, direct impact.

Job Title : Operations Manager for IT Operations

Location : Cracow, Poland

We are seeking an experienced IT Operations Manager to join and support our Operations Team. In this role, you will be responsible

for orchestrating and delivering the operational activities of IT for Operations Services. You will lead the coordination and

supervision of both internal teams and external third-party partners to ensure the effective delivery and performance of these

services.

Your responsibilities will include planning and onboarding new operational activities, overseeing their successful execution, and

providing guidance to the existing team as needed. You will also oversee the IT Operations budget and lead the monthly demand

and budgeting process, ensuring financial alignment with operational goals. The ideal candidate will bring a strong background

in ITIL Service Management, with proven experience in Supply Chain, serialization, and manufacturing domains. A deep

understanding of end-to-end application integration, combined with a customer-centric and continuous improvement mindset, is

essential for success in this role.

Key Responsibilities :

• Accountable for Integration Service Continuity and ensuring high levels of service availability through appropriate monitoring and preventative actions.
• Build and maintain Integration Services operational activities in cooperation with IT Service Owners and IT Solution Architects.
• Lead the integration of build activities for a smooth transition to support through agreed planning, documentation, and knowledge transfer sessions in collaboration with build and project teams.
• Map incoming business or application requests to existing or new service requirements, providing direction in regular demand meetings in collaboration with Service Owners.
• Manage day-to-day IT operations for the assigned services, including planning, supervising execution (in close collaboration with internal Galderma IT teams and 3rd party delivery teams), managing escalations, and reporting delivery progress to stakeholders.
• Oversee the IT Operations budget and lead the monthly demand and budgeting process, ensuring financial alignment with operational goals.
• Responsible for key service delivery processes including request, incident, problem, and change management, driving efficiency, prioritization, and adherence to target dates, SLAs, and support standards.
• Support major incident and critical situation resolution involving integrations.
• Participate actively in defining new supplier agreements regarding operational activities and service levels (SLAs, SLOs), and monitor / report on these according to Galderma’s framework.
• Contribute to the IT Integrations Service Catalogue, supporting service introduction, retirement, and required end-user support.
• Continuously analyze the performance of the operations framework, identify recurrent issues, gaps, and potential risks, and build mitigation and improvement plans to ensure high service quality.
• Ensure compliance and maintenance of service documentation, Configuration Management Database (CMDB), activity records (via ServiceNow), and related documentation, ensuring availability according to Galderma’s internal processes.
• Effectively communicate and coordinate inter-IT team integration demands, ensuring collaboration and activity delivery across teams (Service Desk, Domain teams, IT Infrastructure, and 3rd party teams).

Skills & Qualifications :

What we offer in return :

Next Steps :

Our people make a difference

At Galderma, you’ll work with people who are like you. And people that are different. We value what every member of our team brings. Professionalism, collaboration, and a friendly, supportive ethos is the perfect environment for people to thrive and excel in what they do.