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Salesforce Service Process Specialist (non-IT)
FOSS POLSKA Sp. z o.o.Warszawa, Masovian, Poland15 days ago
Job descriptionYou will play a key role in the final user testing of Salesforce solutions delivered in FOSS, testing improvements and bug fixes between roll-outs, and work closely with the project team while planning next roll-outs Together with the project team, Project Manager and Business Process Owners, you will be responsible not only for creating test cases and user documentation, but primarily : building the future service system provided to Service Back Office and Field Service Engineers in all Global Sales & Service Subsidiaries (1st line) You will become a Salesforce Service Expert, Business Process Specialist, and supporter for 1st line Service colleagues supporting their daily work in Salesforce You will take ownership on all Service Salesforce processes and be responsible for recognizing opportunities to improve the system solutions and service performance In close cooperation with the IT Salesforce Team and Business Process Owners in Sales and administration, you will coordinate delivery of service requirements and enhancements within the system and service model Highly skilled Salesforce user Experience working for a global company with many stakeholders Experience in managing service requirements from business / customer point of view Strong customer orientation and an ability to demonstrate understanding of commercial business processes IT savviness and the ability to recognize and communicate business requirements to IT Excellent verbal and written communication skills to effectively communicate with teams spread across globe and within multiple functions Excellent English language skills. Polish is an advantage, but not a must Strong team player skills, flexibility in troubleshooting and solution finding Ability to travel occasionally Work-life balance with Danish style of work based on trust and teamwork Additional benefits such as Kafeteria MyBenefit, private health care in Allianz, private insurance in PZU Employment contract Flexible hours Company lunch on Thursdays Co-financing of holiday Company integrations Employee Assistance Program Budget for trainings and certifications We are working from office from Monday to Thursday – Fridays are remote sharing the costs of sports activities private medical care sharing the costs of professional training & courses life insurance flexible working time fruits integration events
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Service Specialist • Warszawa, Masovian, Poland