Talent.com
This job offer is not available in your country.
Technical Support Specialist (German Speaker)

Technical Support Specialist (German Speaker)

SpotOn TAKatowice, Poland
13 days ago
Job description

SpotOn TA was founded to help people find their dream job, and help employers find the right candidates.

spotonps.pl

  • This Job Opportunity is only offered for candidates living and eligible to work in Poland.

Client : BPO Company.

Office Based – Katowice, Poland

The Role

Technical Support Specialist – German Speaker / Deutschsprachig

Office Based – Katowice, Poland

  • This Job Opportunity is only offered for candidates living and eligible to work in Poland.

    • Client : BPO Company.

    Office Based – Katowice, Poland

    Job Description

    As a Technical Support Specialist, you will be the first point of contact for the customer, responding to the various incoming requests, solving the emerging issues.

    Detailed Duties and Responsibilities

  • Work with multiple systems efficiently while maintaining a high level of precision.
  • The first point of contact for the customer, responding to the various incoming requests, solving the emerging issues.
  • Recognizing customer needs.
  • Understanding customer needs and assisting to solve the issue faced.
  • Participating in the improvement of service quality and customer satisfaction by providing additional insights on how to improve them.
  • Participation in specialized training.
  • Building a good relationship with the customer while improving customer satisfaction.
  • You will help with repairs, warranties, parts and minor defects.
  • Match products to customers in response to their needs.
  • Work with a CRM system – great if you are familiar with SAS Customer Intelligence.

    • Ideal Profile

    Targeted Qualifications

  • Fluency in  German  Language, C1 level.
  • Ability to work independently, while being a team player at the same time.
  • Previous experience in Customer service or Technical support will be a plus.
  • Able to work rotating shifts.
  • Computer and Internet literate.
  • Excellent communication skills.

    • Interpersonal Skills

  • Communicative, Speak and / or write well and get your ideas across to others easily.
  • Interpreter, Look at things and make sense of them, figure what is needed and how to fulfil it.
  • Confident, Pleasant, Energetic, Helpful, Trustworthy
  • Efficient, Perform tasks in the fastest and simplest ways that they can be done.
  • Organized and punctual, put things in order so that they run smoothly and are always on time.
  • Flexible, Can carry different responsibilities, sometimes with very little advanced notice.
  • Listen, Listen / pay attention to what others are saying, without daydreaming or judging them.
  • Precise, Make sure that things are done accurately, correctly, and exactly.
  • Willingness to acquire new knowledge.
  • Service Customers, be friendly patient, and polite with customers and try your best to service their needs / wants.

    • Offer & Benefits

  • Office based – Katowice, Poland.
  • Full eligibility to live & work in Poland is a must.
  • Shift Based.
  • Sports Card.
  • Mentoring program.
  • Private health insurance.
  • A global team committed to the company values.
  • A dynamic work environment in a dynamically international company.

    • What's on Offer?

  • Work within a company with a solid track record of success
  • Join a well known brand within Other Services
  • Excellent career development opportunities
    • Create a job alert for this search

    Technical Support Specialist • Katowice, Poland