Talent.com
This job offer is not available in your country.
Technical Support Analyst @ Hyland

Technical Support Analyst @ Hyland

HylandGliwice, Poland
26 days ago
Job description

Hyland Software is widely known as a great company to work for and a great company to do business with. Being a leader in providing software solution for managing content, processes and cases for organizations across the globe we enabled more than 20,000 organizations to digitalize their workplaces and transform their operations.

We are truly thrilled to develop our R&D Center in Katowice , heart of Silesia region and enlarge Hyland across the globe ! We hope to spread our #hylandlife philosophy here, create a vibrant culture where employees can feel connected to each other regardless of their work location and where positive work environment is defined by employees’ happiness, health and engagement .

Currently we are looking for Junior FullStack Developer  to join our Cloud Engineering team!

Hyland’s Offering

We’re proud of our culture  and take employee engagement seriously. By listening to  employees’ feedback,  we’re able to provide meaningful benefits and programs to our workforce.

  • Learning & Development - development budget (used for certifications, conferences ect.), tuition assistance program, 4,000+ self-paced online courses, instructor-led webinars, mentorship programs, structured on-boarding experience full of trainings, dedicated Learning & Development department supporting our employees
  • R&D focus  – cutting edge technologies, constant modernization efforts, dynamic and innovative environment, dedicated R&D Education Services department to help you grow
  • Work-life balance culture – flexible work environment and working hours (we are working in task-based system!), possibility to work from home, we value trust and we believe efficiency does not depend on your actual location, however we would like to spend time together in the office!
  • Well-being - private medical healthcare, life insurance, gym reimbursement, psychologist & dietician consultation, wellness manager care, constant wellbeing programs
  • Community Engagement – Volunteer time off (24h / year), Hylanders for Hylanders relief found, Mission fit giving, Dolars-for-doers matching gift programs
  • Diversity & Inclusion – employee resource groups, inclusion benefits and policies
  • Niceties & Events – culture & outings budgets, snacks and beverages, employee referral program, Christmas, birthday, baby gifts, constant incentives and employee programs

We are committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, marital status, or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. The information collected by this application is solely to determine suitability for employment, verify identity and maintain employment statistics on applicants.

  • Associate's degree or equivalent experience
  • Fluent in English
  • At least 2 years of experience in Technical Support or Software Development
  • Ability to learn with an interest and aptitude for technology
  • Familiarity with .NET programming or equivalent language experience
  • Ability to work through a problem effectively and provide a solution
  • Ability to work in a flexible and fast-paced environment
  • Ability to effectively communicate technical concepts both in writing and verbally
  • Ability to provide customer service and demonstrate strong follow-through
  • Solid technical background in development :
  • Java

  • JavaScript : Nuxeo uses the Polymer framework
  • Database : MongoDB and / or PostgreSQL (Oracle and MS SQL Server)
  • Docker and Kubernetes technologies
  • Metrics analysis
  • Cloud environment : mainly AWS (certification in Azure or GCP is desirable)
  • DataDog experience is desirable
  • Good at communicating complex ideas and reaching out to different points of view
  • Comfortable at joining a call with a customer to investigate
  • Participating in the after hours on-call rotation .  This may include late night or weekend availability.  During the on-call hours you are paid regardless if any customer issues are handled or not.
  • A service-oriented mindset
  • Strong analytical and problem-solving skills
  • Strong attention to detail and extremely well-organized
  • Positive can-do attitude
  • Ability to work well with teams
  • Hyland Software is widely known as a great company to work for and a great company to do business with. Being a leader in providing software solution for managing content, processes and cases for organizations across the globe we enabled more than 20,000 organizations to digitalize their workplaces and transform their operations.

    We are truly thrilled to develop our R&D Center in Katowice , heart of Silesia region and enlarge Hyland across the globe ! We hope to spread our #hylandlife philosophy here, create a vibrant culture where employees can feel connected to each other regardless of their work location and where positive work environment is defined by employees’ happiness, health and engagement .

    Currently we are looking for Junior FullStack Developer  to join our Cloud Engineering team!

    Hyland’s Offering

    We’re proud of our culture  and take employee engagement seriously. By listening to  employees’ feedback,  we’re able to provide meaningful benefits and programs to our workforce.

  • Learning & Development - development budget (used for certifications, conferences ect.), tuition assistance program, 4,000+ self-paced online courses, instructor-led webinars, mentorship programs, structured on-boarding experience full of trainings, dedicated Learning & Development department supporting our employees
  • R&D focus  – cutting edge technologies, constant modernization efforts, dynamic and innovative environment, dedicated R&D Education Services department to help you grow
  • Work-life balance culture – flexible work environment and working hours (we are working in task-based system!), possibility to work from home, we value trust and we believe efficiency does not depend on your actual location, however we would like to spend time together in the office!
  • Well-being - private medical healthcare, life insurance, gym reimbursement, psychologist & dietician consultation, wellness manager care, constant wellbeing programs
  • Community Engagement – Volunteer time off (24h / year), Hylanders for Hylanders relief found, Mission fit giving, Dolars-for-doers matching gift programs
  • Diversity & Inclusion – employee resource groups, inclusion benefits and policies
  • Niceties & Events – culture & outings budgets, snacks and beverages, employee referral program, Christmas, birthday, baby gifts, constant incentives and employee programs
  • We are committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, marital status, or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. The information collected by this application is solely to determine suitability for employment, verify identity and maintain employment statistics on applicants.

    Troubleshoot and resolve basic API issues utilizing company systems, tools and support processes with assistance and direct oversight from team members, Be accountable for customer requests; maintain ownership of requests and follow through consistently with resolution, Provide regular and frequent communication to customer; ensure customer is fully aware as to the status of the issue, Compose internal documentation that would fully reflect all activity related to resolution of API support request, Assisting customers in troubleshooting problems, diagnosing issues with software installation and application, identifying root-cause and offering solutions., Auditing and debugging source code to guide clients in configuring and customizing the Nuxeo platform to suit individual and progressive needs., Interacting with clients via out ticketing system, phone, video conference, email, or chat to ensure their issues are resolved in a timely manner, escalating issues as appropriate., Partnering with internal technical teams (product management, engineering, dev ops, and cloud ops) to resolve problems with configuration / code, software bugs, performance, and system failures., Documenting the knowledge base of recurring issues., Taking part in improving the documentation (after the customers' feedback) and / or fixing bugs (to expedite the resolution of customers' issues and to avoid waiting for too long that the Dev team provides a fix)] Requirements : AWS, .NET, Java, JavaScript, MongoDB, PostgreSQL, Docker, Kubernetes, DataDog Tools : . Additionally : Private healthcare, Conference budget, Work-life balance, Employee referral bonus, Flexible working hours, Webinars, Life insurance, Multisport card, Tuition Assistance Program, 5 additional days off, 24h Volunteer Time Off, International projects, Gym, Free snacks, Free coffee, Bike parking, Playroom, Shower, Free beverages, Free lunch, Free parking, Modern office, No dress code.

    Create a job alert for this search

    Technical Support Analyst • Gliwice, Poland

    Related jobs
    Junior SAP FI / CO Consultant.

    Junior SAP FI / CO Consultant.

    HAYSGliwice
    For our client, an international company located in Gliwice, we are currently looking for a person with initial experience in SAP technical tasks to join a new SAP team (hybrid work).Participating ...Show moreLast updated: 5 days ago
    QA Engineer (Mid / Mid+) @ March Networks Poland Sp. z o.o

    QA Engineer (Mid / Mid+) @ March Networks Poland Sp. z o.o

    March Networks Poland Sp. z o.oGliwice, Poland
    At March Networks, our goal is to create a positive working environment where all of our employees can thrive.When you join our team, you’ll enjoy flexibility and support for a healthy work-life ba...Show moreLast updated: 30+ days ago
    Mechanical engineer @ KP Labs Sp. z o.o.

    Mechanical engineer @ KP Labs Sp. z o.o.

    KP Labs Sp. z o.o.Gliwice, Poland
    CAD design of mechanical parts and assemblies such as enclosures for high-end electronic devices intended for operation in appropriate space environments on satellites. Perform trade studies to sele...Show moreLast updated: 28 days ago
    Student Java Developer

    Student Java Developer

    SAPGliwice, PL
    We are looking for passionate back-end developer intern to play an active role in building our SAP Commerce Cloud product. Company will support you to continue your educational path by individually ...Show moreLast updated: 30+ days ago
    Amazon Tour Leader, Amazon Tours

    Amazon Tour Leader, Amazon Tours

    Amazon Fulfillment Poland sp. z o.o.Gliwice, Silesian Voivodeship, POL
    Amazon is seeking enthusiastic and engaging Tour Leaders to lead immersive 90-minute in-person tours of our state-of-the-art Robotics Fulfillment Centers. As a Tour Leader, you will play a crucial r...Show moreLast updated: 30+ days ago
    Talent Acquisition Partner

    Talent Acquisition Partner

    Johnson MattheyGliwice, PL
    At Johnson Matthey, we are a global leader in sustainable technologies.For over 205 years, we have used advanced metal chemistry to tackle the world’s biggest challenges. Today, the world’s leading ...Show moreLast updated: 18 days ago
    • Promoted
    Senior ServiceNow Developer

    Senior ServiceNow Developer

    Sii Sp. z o.o.Gliwice, Silesian, Poland
    ServiceNow Team at Sii provides services to customers from various industries in Europe and the United States.We specialize in improving customer platforms, optimizing and digitizing process flows,...Show moreLast updated: 30+ days ago
    Technical Support Analyst @ Hyland

    Technical Support Analyst @ Hyland

    HylandGliwice, Poland
    Being a leader in providing software solution for managing content, processes and cases for organizations across the globe we enabled more than 20,000 organizations to digitalize their workplaces a...Show moreLast updated: 26 days ago
    IAM Technical Consultant

    IAM Technical Consultant

    Groupe SIIGliwice, poland
    For one of our FMCG projects, we are looking for a Senior IAM Technical Consultant to lead and support the SailPoint IdentityNow development. This role requires a deep understanding of solutions wit...Show moreLast updated: 30+ days ago
    Financial Risk Analyst

    Financial Risk Analyst

    Human & Hunter ProfessionalGliwice, Polska
    Join us and help shape a new standard in supplier financial risk analysis!.Our client is currently building a new department responsible for comprehensive assessments of supplier financial health.W...Show moreLast updated: 30+ days ago
    Tax Analyst - Specjalista ds. Podatków

    Tax Analyst - Specjalista ds. Podatków

    TENNECOPL Gliwice
    Ścisła współpraca z Główną Księgową;.Sprawdzanie poprawności księgowań dokonywanych przez dział księgujący;.Prowadzenie rozliczeń finansowych z instytucjami zewnętrznymi (banki, NBP);.Śledzenie i k...Show moreLast updated: 5 days ago
    Tax Analyst – Specjalista ds. Podatków

    Tax Analyst – Specjalista ds. Podatków

    Tenneco Automotive Eastern Europe Sp. z o.o. (Gliwice)Gliwice, śląskie, Polska
    Ścisła współpraca z Główną Księgową;.Sprawdzanie poprawności księgowań dokonywanych przez dział księgujący;.Prowadzenie rozliczeń finansowych z instytucjami zewnętrznymi (banki, NBP);.Śledzenie i k...Show moreLast updated: 4 days ago
    Network Specialist

    Network Specialist

    co.brick sp. z o.o.Gliwice, Polska
    Consultants (1 Senior, 2 Mid-Level).We manage a large-scale network environment comprising several thousand components.These components must be regularly patched and monitored for end-of-life statu...Show moreLast updated: 1 day ago
    • Promoted
    IT Support Specialist

    IT Support Specialist

    IPG Photonics Sp. z o.o.Gliwice, śląskie, Polska
    Diagnoza i rozwiązywanie problemów związanych z infrastrukturą IT.Administrowanie lokalną siecią i serwerami.Zapewnienie codziennego wsparcia dla pracowników oddziału. Utrzymanie sprzętu biurowego –...Show moreLast updated: 6 days ago
    SAP Technical Specialist

    SAP Technical Specialist

    Hays PolandGliwice, Silesian, Poland
    Contributing to global SAP projects with a focus on Finance and Controlling modules.Assisting in technical and functional support for internal and external stakeholders. Participating in digital tra...Show moreLast updated: 5 days ago
    Transport & Logistics Associate focus on TMS integration and support

    Transport & Logistics Associate focus on TMS integration and support

    AvantorPOL, Gliwice
    Avantor is looking for a motivated and detail-oriented.Transportation & Logistics Associate.In this role, you’ll play a key part in analysing and developing logistics and transportation plans that ...Show moreLast updated: 18 days ago
    Computer Vision Application Engineer, Senior

    Computer Vision Application Engineer, Senior

    ZebraGliwice, Poland
    At Zebra, we are a community of innovators who come together to create new ways of working to make everyday life better.United by curiosity and care, we develop dynamic solutions that anticipate ou...Show moreLast updated: 18 days ago
    • Promoted
    M365 Cloud Collaboration Engineer

    M365 Cloud Collaboration Engineer

    Rödl & PartnerGliwice, Silesian, Poland
    Join our M365 Cloud Collaboration Team! As an M365 Cloud Collaboration Engineer, you will focus on M365 Apps, with an emphasis on communication tools, supporting almost 6,000 users across 50 countr...Show moreLast updated: 15 days ago
    Engineering Manager

    Engineering Manager

    Fluor CorporationGliwice, Śląskie , Poland
    Fluor Corporation (NYSE : FLR) is building a better future by applying world‑class expertise to solve its clients' greatest challenges. Fluor provides professional and technical solutions that delive...Show moreLast updated: 17 days ago
    Talent Acquisition Partner

    Talent Acquisition Partner

    Johnson Matthey Poland Sp. z o.o.Gliwice, śląskie, Polska
    Lead full-cycle recruitment processes for blue-collar, technical, and specialist roles;.Act as a strategic partner to hiring managers, providing guidance and market insights throughout the recruitm...Show moreLast updated: 21 days ago