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Incident Management Junior Analyst with English (German nice to have)

Incident Management Junior Analyst with English (German nice to have)

AccentureWarsaw, Poland
21 days ago
Job description

Incident Management Junior Analyst with English (German nice to have) WHO WE ARE :

Accenture is a leading global professional servicespany that helps the world's leading businesses,ernments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services. We offer solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Accenture Song. In Poland Accenture has offices in Warsaw, Kraków, Gdańsk, Łódź, Wrocław and Katowice. They employ more than 8,600 staff. To learn more visit our website : accenture

Accenture Operations helps clients achieve new value and productivity from their business processes by applying analytics, process acumen and industry expertise to the transactional data and processes we manage and operate on our clients' behalf.

THE WORK :

  • Analyze & Resolve Technical Issues - Conduct root cause analysis on customer issues within the IoT domain, utilizing diagnostic tools and technical expertise to ensure effective resolution.
  • Provide High-Quality Customer Support - Address and resolve customerplaints promptly, delivering top-tier service while adhering to agreed timelines and quality standards.
  • Collaborate with Stakeholders - Facilitatemunication with interface partners, managingplex technical discussions until full resolution is achieved.
  • Enhance Knowledge Management - Update and maintain the client knowledge base with accurate solutions, troubleshooting guides, and process improvements.
  • Identify Trends & Drive Improvements - Detect recurring error patterns and contribute to optimizing processes, enhancing system reliability, and improving overall support efficiency.

WHAT'S IN IT FOR YOU?

  • Develop Cutting-Edge Technical Expertise - Gain hands-on experience in the IoT domain, working with emerging technologies and problem-solvingplex technical challenges.
  • Career Growth & Learning Opportunities - Expand your knowledge through continuous learning, training, and collaboration with industry experts.
  • Impact-Driven Work Environmen t - Play a crucial role in improving system performance, customer satisfaction, and operational efficiency while being recognized for your contributions.

    • The work location for this role includes a mix of working remotely and in an Accenture office in Warsaw (50 / 50 hybrid model).

    With all our roles, there is some in-person time for collaboration, learning and building relationships with clients, peers, leaders, andmunities. As an employer, we will be as flexible as possible to support your specific work / life needs.

    HERE'S WHAT YOU'LL NEED :

  • Adaptability & Multitasking - Proven ability to quickly learn new skills, manage multiple tasks efficiently, and confidently navigate dynamic work environments.
  • Data & Reporting Expertise - Knowledge of report generation, data sorting, and analysis. Strong technical aptitude, and familiarity with log data analysis, JSON, and XML.
  • Language &munication Skills - Fluency in English (C1) and German (nice to have), excellentmunication and presentation skills, and a proactive approach to problem-solving.
  • Time Management & Assertiveness - Ability to prioritize tasks effectively, manage time efficiently, and confidently engage with stakeholders to drive resolutions.
  • Technical & System Knowledge - Nice to have an experience with ticketing systems (Salesforce preferred) and tools like Tablou

    • WHAT WE OFFER?

  • Flexible working hours suitable for students. The position includes one shift per week from 9 : 00 AM to 5 : 00 PM, one shift from 10 : 00 AM to 6 : 00 PM, and one week shift every 2-3 months from 12 : 00 PM to 8 : 00 PM. On other days, working hours are flexible (paid with 10% base salary bonus).
  • Individual support of a People Lead and a specific path of professional development, as well as the possibility of a session with a Coach.
  • A wide training package (soft, technical, and language training offers, access to e-learning platforms, Gallup test, GenAI training, possibility of co-financing courses, and certification).
  • Employee Assistance Program - legal, financial, and psychological consultations.
  • Accenture employees eligible for the Employee share purchase plan automatically be eligible for quarterly dividends if they ownpany shares.
  • Paid employee referral program.
  • Private medical care (Luxmed or Medicover), life insurance.
  • Access to the MyBenefit platform (possibility of using a wide range of products and services, including the Multisport card).

    • WHAT WE BELIEVE :

  • Accenture does not discriminate employment candidates on the basis of race, religion, color, sex, age, disability, national origin, political beliefs, trade union membership, ethnicity, denomination, sexual orientation or any other basis impermissible under Polish law.
  • All our leaders aremitted to building a better, stronger and more durablepany for future generations to create positive, long-lasting change. Inclusion and diversity are fundamental to our culture and core values. Our rich diversity makes us more innovative and creative, which helps us better serve our clients and ourmunities.
  • Our position as partner to many of the world's leading businesses, organizations andernments affords us both an extraordinary opportunity and a tremendous responsibility to make a difference. Sustainability is one of our greatest responsibilities, which we embed it into everything we do and for everyone we work with.

    • About Accenture

    We work with one shared purpose : to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders,munities, and each believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best Accenture, we see well-being holistically, supporting our people's physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We're proud to be consistently recognized as one of the World's Best Workplaces™.Join Accenture to work at the heart of change.

    Visit us at accenture

    Equal Employment Opportunity Statement

    All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

    Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

    Accenture ismitted to providing veteran employment opportunities to our service men and women. Job ID 13283341

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    Junior Analyst • Warsaw, Poland