Mercier Consultancy MD is actively seeking a German Speaking Client Service Representative to join our team! This remote position comes with the exciting benefit of paid relocation to Greece, providing you with a unique opportunity to work while exploring a beautiful culture.
As a German Speaking Client Service Representative, you will play a key role in ensuring our German-speaking clients receive outstanding support and service. Your effective communication skills will be vital in helping us maintain positive relationships with our clients and addressing their needs.
Your Key Responsibilities :
- Provide exceptional customer service to our German-speaking clients through various platforms, including phone, email, and chat.
- Address client inquiries, troubleshoot issues, and ensure timely resolutions for customer satisfaction.
- Document all client interactions accurately in our CRM system.
- Collaborate with internal teams to enhance service delivery and client relationship management.
- Stay informed about our products and services to assist clients with detailed information and guidance.
Requirements
Who We're Looking For :
Fluency in German (both written and spoken), with proficiency in English being a plus.Previous customer service or client-facing experience is preferred.Strong communication and interpersonal skills.A problem-solving mindset with a focus on client satisfaction.Ability to navigate technology and learn new software systems quickly.A positive and friendly demeanor, dedicated to providing excellent service.Willingness to relocate to Greece, taking full advantage of our paid relocation offer.Benefits
Competitive Monthly SalaryFully Paid Relocation PackageMonthly Performance Bonus2 Extra Salaries Per YearHealth InsuranceAnd Much More...