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Order management specialist with German

Order management specialist with German

Antal SSC / BPOGdańsk, pomorskie, Polska
7 days ago
Job description

Order management specialist with German

Miejsce pracy : Gdańsk

Recruitment for

Our client is a well-known SSC, currently in the process of building a new department focused on order management.

Your responsibilities

  • Handle and optimize daily transactional tasks to meet SLA and KPI targets, following standardized procedures.
  • Support and lead process improvement initiatives and related projects.
  • Ensure full compliance with all applicable regulations and internal / external guidelines.
  • Maintain effective communication with both internal and external customers and stakeholders.
  • Create and regularly update operational process documentation.
  • Serve as a backup for team members and actively contribute to knowledge sharing and transfer.
  • Build and nurture strong, collaborative relationships across teams and with clients.
  • Foster a problem-solving mindset by identifying issues and proposing effective solutions.

Employer requirements

  • Bachelor degree.
  • Experience in a Customer Service area environment is nive to have.
  • Familiarity with business process management at any level of experience.
  • Excellent communication skills, both written and verbal.
  • A customer-oriented mindset with the ability to understand and meet client needs.
  • Strong problem-solving skills and a proactive approach to continuous improvement.
  • Previous experience in a Shared Services Center environment is a plus.
  • Fluent English (B2) and German (C1)

    • What employer offers

  • A rewarding challenge with room for personal and professional development.
  • Be part of a dynamic team that’s passionate about delivering exceptional service.
  • Career growth opportunities within the organization.
  • Language bonus programs.
  • Relocation support packages.
  • Access to both internal and external training programs.
  • Comprehensive benefits including a Multisport card, private medical care, and additional life insurance.
  • Hybrid work model for better work-life balance.
  • Language courses to support continued learning.
  • Reimbursement for corrective eyeglasses.
  • Annual performance-based bonus.
  • Active social calendar organized by our Social Team (cultural events, sports activities, contests, seasonal bonuses, etc.).
  • Discount card for local restaurants.
  • Team-building and integration events.
  • Opportunities to engage in charity and community initiatives.
  • Excellent working environment in the modern office
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    Order Management Specialist • Gdańsk, pomorskie, Polska