Order Management Specialist (UKI market)

JOB DESCRIPTION

Job Title

Order Management Specialist (UKI market)

Job Description

Order Management Specialist

Your role :

Monitoring sales orders across various channels, ensuring comprehensive oversight of order fulfillment, including the processing of returns, to maintain seamless operations.

Monitoring order receipts and status, providing timely updates on sales activities and performance metrics to support informed decision-making and strategic planning.

Coordinating the administrative flow of all sales orders, from intake to recognition, ensuring accuracy and compliance with established procedures, thereby maintaining operational consistency and reliability.

Facilitating weekly order book review meetings between the factory and market groups, facilitating alignment, optimizing order allocation, and ensuring effective communication and coordination.

Monitoring the sales order flow closely, focusing on managing exceptions and collaborating with internal stakeholders to maintain order accuracy and resolve any discrepancies promptly.

Overseeing the conduct of pre-screening of complex orders, analyzing and adapting technical content to meet customer requirements, ensuring that all specifications and expectations are accurately addressed.

Handling special orders, including coordinating with manufacturing planners and managing dead-on-arrival claims, ensuring timely resolution and maintaining high levels of customer satisfaction.

Proactive communication with UK&I customer via phone & email

Engaging proactively with internal departments and stakeholders, leveraging knowledge of logistics, planning, production, and transport processes to prevent escalations and drive continuous improvement.

You're the right fit if :

You have previous experience in working in Supply Chain Management (SCM), escpecialy in Order Management

You are familiar with Enterprise Resource Planning (ERP) Systems, Order Management and Customer Relationship Management Software (CRM)

You are able to analyze and manage data

You are fluent in English (min. C2 level)

You have Continuous Improvement mindset

Our benefits :

Annual bonus based on performance achieved

Private medical care with the option to extend it to family members

Benefit System cards

Discount for Philips’ products

Wide variety of training & learning opportunities

Promotion of a healthy lifestyle in the office

Employee Assistance Program

How we work together

We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week.

About Philips

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.

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If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our culture of impact with care .

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