Job descriptionCreating, developing, and enforcing the highest customer service standards in line with the organization's strategyPlanning and managing the team, including resource allocation, performance monitoring, and employee skill developmentBuilding relationships and effective cooperation with key departments such as Production, Logistics, Purchasing, Sales, IT, as well as with external customersLeading and coordinating key operational and strategic projects within the CS areaIdentifying areas for process optimization, implementing operational improvements, and analyzing efficiency (KPI)Managing change and actively supporting company-wide development initiatives (digitalization, automation)Fostering an environment of engagement, innovation, and openness to development within the teamCreating a positive organizational climate that promotes team integration and mutual supportRegularly assessing employee satisfaction and engagement (e.g., surveys, individual meetings) and implementing improvement actions based on the resultsSupervising the execution of processes in SAP : from order entry to invoicing and reportingAnalyzing and controlling order data, commercial terms, logistics, and operational complianceCoordinating order management, complaints, returns, and receivablesRecruiting, onboarding, and developing new team members and conducting performance interviewsLeading internal transformation projects and operational excellence initiativesHigher education (preferred fields : logistics, management, economics, or related disciplines)Minimum 3 years of experience in customer service, including at least 1–2 years in a coordinating or leadership positionExperience in managing a Customer Service team, including work planning, setting priorities, and developing employee competenciesVery good command of English, enabling fluent communication with international clients and internal company departments or French or ItalianKnowledge of Flint Group’s products and offerings, and the ability to translate product knowledge into customer support and operational processesProficient use of SAP system (SD module), with the ability to resolve more complex cases and support the team in daily system operationsVery good knowledge of MS Office, especially Excel (analyses, reports, summaries); familiarity with Lotus Notes and reporting toolsAbility to monitor and report team KPIs as well as implement actions to improve the quality and timeliness of customer serviceOrganizational skills and experience managing multiple tasks simultaneouslyAdvanced interpersonal and communication skills, and experience in cross-departmental collaboration (e.g., with sales, logistics, finance departments)Independence in action, ability to make operational decisions within the team, and initiate changesProblem-solving orientation, process development, and continuous improvement of customer service qualityProactive approach, ability to motivate the team and support the development of its membersChance to shape the future - develop your skills in an international environment and help us create modern processes that support global businessGrowth opportunities - collaborate with experts and take part in knowledge sharing, exciting projects, and training programs available to our employeesHybrid work model - 3 days in the office and 2 days remote per weekStable employment - long-term cooperation based on an employment contractComprehensive benefits package - including private medical care, life insurance, sports card, holiday subsidies, a veterinary package for your pet, and much moreComfortable workspace and a collaborative culture - our office is well-connected and designed to support teamwork in a friendly, partnership-driven atmosphere