Join a team responsible for the quality and reliability of modern voice solutions — including voicebots, IVR flows, and backend integrations. You’ll work at the intersection of conversational AI and cloud platforms, supporting complex environments built on Genesys, Cognigy.AI, AWS, and CRM systems.
responsibilities :
Defining the overall test strategy and test plans for ongoing and new voice-related projects
Designing and executing manual and automated test cases for voicebot logic, IVR flows, call routing, and backend services
Coordinating end-to-end regression and integration testing across Genesys, Cognigy, CRM, and AWS
Collaborating with developers, analysts, and product owners to validate user stories and requirements
Managing test data, environment setup, call simulations, and validation scripts
Supporting UAT with business users and external vendors
requirements-expected :
Minimum 5 years of experience in automated testing
At least 3 years of experience in testing voice systems (IVR, voicebots, call routing)
Hands-on experience with tools such as Selenium, Postman, SoapUI, Robot Framework, and Cyara or Twilio Test Tools
Knowledge of platforms : Genesys (Cloud or On-Prem), Cognigy.AI, AWS (Lambda, API Gateway)
Familiarity with CI / CD and version control tools : GitHub Actions, Git
Strong communication and collaboration skills across technical and business teams
Understanding of compliance and regulatory frameworks (e.g., GDPR, DORA)
Fluent Polish required
Residing in Poland required
offered :
Great Place to Work since 2015 - it’s thanks to feedback from our workers that we get this special title and constantly implement new ideas
Employment stability - revenue of PLN 2.1BN, no debts, since 2006 on the market
We share the profit with Workers - over PLN 60M has already been allocated for this aim since 2022
Attractive benefits package - private healthcare, benefits cafeteria platform, car discounts and more
Comfortable workplace – class A offices or remote work
Dozens of fascinating projects for prestigious brands from all over the world – you can change them thanks to Job Changer application
PLN 1 000 000 per year for your ideas - with this amount, we support the passions and voluntary actions of our workers
Investment in your growth – meetups, webinars, training platform and technology blog – you choose
Fantastic atmosphere created by all Sii Power People