Operations Training Manager

Operations Training Manager

Full remote

Role Description

The position of Operations Training Manager  is pivotal in ensuring effective knowledge management and training within the organization. The individual in this role will be responsible for managing the Operational Academy, organizing and building the architecture of Learning & Development (L&D) in production, coordinating certification programs, and facilitating trainer engagement. Additionally, this role encompasses consolidating KPIs to monitor service activity and performance, coordinating training inquiries, creating training materials, and managing the LMS system and educational platforms. The Operations Training Manager will also serve as the point of contact within Corporate Manufacturing for the group’s L&D team.

Company Description

Our client is a company that believes investing in knowledge and training is key to meeting current and future challenges. Knowledge management is a significant business competitiveness factor, enabling the capitalization of internal knowledge and its dissemination among teams. Our values focus on operational and technical excellence, as well as supporting employee adaptation to market changes. Through effective knowledge management, we support decision-making processes and solve complex problems, enabling employees to develop and enhance their professional skills.

Requirements

• Fluent in English
• Strong communication skills
• Public speaking abilities
• Strong analytical and synthesis skills
• Understanding of the production environment
• Bachelor's degree or significant experience in managing L&D
• Proficient in digital tools (familiarity with Easy Generator is a plus)
• Project management skills

What We Offer

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