At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world.
Job Overview
TE's HR Services teams provide direct support to employees, other HR groups and management as part of a centralized function to handle a variety of HR-related transactions. They receive and respond to requests concerning HR policies / programs, appropriately routes requests from employees to others for additional information and may respond to practices inquiries via online resources and / or telephone. The team also processes various paper and electronic forms related to documenting HR activities such as new-hire onboarding, change-of-status, benefits, termination of employment, etc.
Responsibilities :
- Working with team and taking individual responsibility for case management to ensure prioritization of work is in line with business needs
- Completing transactions in accordance with desk top procedures and local policy
- Achieving daily / weekly / monthly targets for productivity, quality, and customer experience
- Participating in daily Go meetings to ensure team collectively on track with queue management
- Focused on continuous improvement and working with TE Operating Advantage model to drive efficiency and productivity
- Complete all transactions to the highest standard
- Adhere to quality monitoring process to prevent processing errors
- Engage with quality feedback and participate in corrective action plans to guarantee prevention of repeat errors
- Peer review of team work to prevent errors across the team
- Gain a deep understanding of the customer base
- Form strong relationships with mangers / ee’s / local HR teams to become a trusted partner for the business
What your background should look like :
Educated to degree level with emphasis in HR or Business or other related disciplineStrong customer service orientation2+ years HR experience / Customer Service / OperationsStrong professional and HR operational knowledgeStrong team player with a passion for working in a fast-paced Global HR teamExcellent communication skills - communicates with impact, motivates others, builds support, establishes trustDelivers results meets customer needs, manages execution, in a high volume, fast paced environmentProficient English and very good GermanProficient computer skills - good knowledge of the MS Office packageResponsibilities :
Work in a team where a good atmosphere and team spirit is one of greatest valuesPrivate medical healthcare including dentist for you and your familyAttractive package of extra benefits of your choosing in My Benefit PlatformMulti sport cardDelicious coffeeFlexible working hoursPossibility to work from home or working from the officeModern and comfortable office with chill out zoneCompetencies
Values : Integrity, Accountability, Inclusion, Innovation, Teamwork
WHAT TE CONNECTIVITY OFFERS :
We are pleased to offer you an exciting total package that can also be flexibly adapted to changing life situations - the well-being of our employees is our top priority!
Competitive Salary PackagePerformance-Based Bonus PlansHealth and Wellness IncentivesCommunity Outreach Programs / Charity EventsEmployee Resource GroupAcross our global sites and business units, we put together packages of benefits that are either supported by TE itself or provided by external service providers. In principle, the benefits offered can vary from site to site.