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HR Employee Service Center Senior Representative

Westinghouse Electric Company LLC.Krakow, MA, PL-701

9 days ago

Job description

Are you interested in being part of an innovative team that supports Westinghouse's mission to provide clean energy solutions? At Westinghouse, we recognize that our employees are our most valuable asset and we seek to identify, attract and recruit the most qualified talent while recognizing and encouraging the value of diversity in the global workplace.

As a HR Employee Service Center Senior Representative in a Multi-lingual HR Service Center, your responsibilities will include but won’t be limited to :

Leading a regional HR Employee Service Center support team
Providing support for and management of customer inquiries through an HR ticketing system. Inquiries will be managed by various channels (phone, webchat, email, or other). Type of support needed may include questions on HR systems, HR procedures, employee benefits, onboarding, off-boarding, etc.
Ensuring team is adhering to established SLAs
Investigating more complex cases
Knowledge share with team members and provides training for new hies
Supporting day-to-day HR inquiries with the highest level of customer service via all HR Service request channels
Perform HR transactional tasks by management of employee data through the SuccessFactors HR system
Initiate all global onboarding tasks
Guiding employees through the appropriate on and offboarding policies
Maintaining information systems, preparing appropriate documentation, and processing necessary paperwork
Focus on continuous improvement through projects and shared knowledge with lessons learned

Requirements :

Excellent English : C1 minimum, read, write and speak

Excellent knowledge of Spanish or Swedish or French as C1 minimum, read, write and speak

5 years' experience in Customer Service required, ideally working in a customer service call center

Adaptability and attention to details

Excellent written and verbal communication skills

Self-motivation and willingness to learn

Good knowledge of MS Office (Word, Excel)

Knowledge of SAP HR, SuccessFactors, Service Now or other HR systems is a plus

Ability to work in a shift schedule (1st shift 8am -4 pm, 2nd shift 3pm-11pm, 3rd shift 7pm-3am)

Authorization to work in the Employing Country (Applicants for employment in the country in which they are applying (Employing Country) must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the Employing Country.)

Why Westinghouse?

Westinghouse Electric Company is the global nuclear energy industry's first choice for safe, clean, and efficient energy solutions. We enable our delivery of this vision by living our value system :

Safety and Quality

Integrity and Trust

Customer Focus and Innovation

Speed and Passion to Win

Teamwork and Accountability

Westinghouse offers great benefits to all our employees around the globe to keep them healthy and enhance their well-being.

Benefits offered in Poland include :

Stable employment

Outstanding and supportive atmosphere of collaboration in the team and in Westinghouse group

Attractive remuneration with bonuses

Hybrid model of work, flexible working time

MyBenefit Cafeteria

Life insurance

Private Medical Care

Employee Assistance Program : confidential counseling and resources for employees, eligible dependents, and household members

Charity initiatives

Parking space for employees

Employee referral program

You can learn more about Westinghouse by visiting .

Westinghouse is an Equal Opportunity Employer including Veterans and Individuals with Disabilities.

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Service Representative • Krakow, MA, PL-701