Operations Lead

Coyote Logistics has been acquired by RXO. RXO (NYSE : RXO) is a leading provider of asset-light transportation solutions. RXO offers tech-enabled truck brokerage services together with complementary solutions including managed transportation, freight forwarding and last mile delivery. The company combines massive capacity and cutting-edge technology to move freight efficiently through supply chains across North America. The company is headquartered in Charlotte, N.C. Visit  for more information and connect with RXO on Facebook, X, LinkedIn,  Instagram, and YouTube.

Job Title : Lead, Operations

Department : Customer Operations

Position Type : Full-Time

Pay Basis : Salaried – Once Monthly

Travel : 5-15 days per year

Hours of Work : 40 hrs / week

Reports to : Manager, Operations

People Manager : No

How You'll Have An Impact

Operations Leads are responsible for the strategy execution and profitability for each of their customer accounts. Leads are expected to train, challenge, and support the Operations Reps (I / II) and Coordinators to promote both team and individual growth and development. Leads must possess a deep understanding of customer commitments, contractual agreements, and expectations and develop solutions and efficiency accordingly. The balance of maximizing profitability while maintaining requisite service levels is a primary focus.

Essential Functions

• Serve as the account expert for all key accounts and help manage day-to-day customer relationship.
• Ensure all pertinent information on customer accounts is correctly documented and adhered to, including tender awards, accessorial policies, KPI and service expectations and CFS agreements with allocated carriers.
• Serve as a leader on the team and set high standards through your own actions.
• Assist Manager, Operations in task delegation and maintain team unity and efficiency.
• React with a sense of urgency and solution-oriented approach to identify, solve and prevent issues during load life cycle. Train your team to adopt same approach.
• Oversee all daily responsibilities and communication to ensure customer service, profitability and carrier service are all at a satisfactory level.
• Support Reps with daily operations as needed on all accounts.

Essential Competencies

Progression

Operations Manager

Based on performance and interview process

Preferred Education & Experience

Customer service, operations and / or logistics experience.

Other Duties

Please note Coyote positions are constantly evolving & job responsibilities will enhance as you grow in your career. This document should be used as a baseline of expectations and may not include all daily responsibilities.

Do Well, Be Well

Important Notice To US Applicants

Coyote is an at-will employer. We are an Equal Opportunity Employer. Please view Equal Opportunity Posters provided by the OFCCP.