Master Data Service Delivery Manager

Description Master Data Service Delivery ManagerAbout Astellas : At Astellas we are a progressive health partner, delivering value and outcomes where needed. We pursue innovative science, focussing initially on the areas of greatest potential and then developing solutions where patient need is high, often in rare or under-served disease areas and in life-threatening or life-limiting diseases and conditions. We work directly with patients, doctors and health care professionals on the front line to ensure patient and clinical needs are guiding our development activities at every stage. Our global vision for Patient Centricity is to support the development of innovative health solutions through a deep understanding of the patient experience. At Astellas, Patient Centricity isn’t a buzzword - it’s a guiding principle for action. We believe all staff have a role to play in creating a patient-centric culture and integrating an awareness of the patient into our everyday working practices, regardless of our role, team or division. We work closely with regulatory authorities and payers to find new ways to ensure access to new therapies. We deliver the latest insights and real-world evidence to inform the best decisions for patients and their care-givers, to ensure the medicines we develop continue to provide meaningful outcomes. Beyond medicines, we support our stakeholder communities to drive initiatives that improve awareness, education, access and ultimately standards of care.The Opportunity : The Master Data Service Delivery Manager is responsible for ensuring stable and compliant MDM operations that support global teams and Agile execution. This role oversees day-to-day service delivery activities, including BPO coordination, access governance, audit support, and user training to maintain operational continuity and responsiveness to changing business priorities. Hybrid Working : At Astellas we recognise the importance of balancing your work and home life, so we offer a hybrid working solution allowing time to connect with colleagues in person at the office alongside the flexibility to work from home; optimising the most productive work environment for you to succeed and deliver. Main Responsibilities :

• Oversee regional BPO operations across East and West, ensuring stable service delivery and acting as the primary escalation point during Agile sprints or release cycles.
• Respond promptly to shifting priorities in Agile programs and deliver training and communication aligned with ongoing process changes.
• Support compliance and audit readiness by managing MDG / GRC-based access provisioning, maintaining JSOX documentation, and conducting regular access reviews and self-checks.
• Train BPO teams and internal users on policy adherence, reinforcing real-time feedback within Agile workflows.
• Manage the master data tech backlog (e.g., MDG tickets, system enhancements) and align with Agile delivery priorities.
• Coordinate the design and execution of UAT and test scripts to ensure quality in Agile increments.
• Lead and contribute to Agile-aligned global projects, including organizational redesigns and EDM system releases.
• Develop and maintain SAC-based dashboards and reports to provide real-time visibility into MDM KPIs.
• Provide data and analysis to support performance tracking, retrospective reviews, and continuous improvement.

Essential Knowledge & Experience :

Preferred Knowledge & Experience :

Education :

Additional Information :

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. #LI-Warsaw#LI-Hybrid#LI-LL1