Security Risk Analyst

Job Description

Security Risk Analyst, GRC (Governance, Risk and Compliance)

Zendesk makes support, sales, and customer engagement software for everyone. A crucial part of crafting phenomenal software is both securing it and ensuring that our customers trust in it. That’s where you come in!

The Governance, Risk and Compliance (GRC) team at Zendesk is looking for a Security Risk Analyst who has the ability to work with internal customers / stakeholders, assists in key initiatives, and help to maintain and promote a strong cybersecurity and privacy culture.

The GRC team focuses on clarifying standard procedures, and identifying, analyzing, and managing risks.  We define and maintain   Information Security Policies , Standards and Procedures.  And track and mitigate security risks and policy non-compliance while providing visibility and accountability to the owning organizations.

What you get to do everyday :

• Manage risks in the   Risk Register   by triaging, rating, communicating, defining treatment plans and monitoring risks across various business units, security domains and asset categories.
• Ability to identify and communicate risks, control gaps and policy non-compliance to key stakeholders.
• Apply risk rating methodology across risks and policy exceptions.
• Support the creation and improvement of Information Security Policy, Standards and Guidelines.
• Perform quantitative risk assessments / analysis on various security, privacy and compliance related issues and develop measurable reports to be distributed to partners.
• Collaborate with individuals from Product Security, Security Operations, Governance & Enablement, and Engineering teams in order to improve and implement new processes that will further grow the foundation of the Security program.

What you bring to the role :

Zendesk builds software for better customer relationships. It empowers organizations to improve customer engagement and better understand their customers. Zendesk products are easy to use and implement. They give organizations the flexibility to move quickly, focus on innovation, and scale with their growth.

More than 160,000+ paid customer accounts in over 160 countries and territories use Zendesk products. Based in San Francisco, Zendesk has operations in the United States, Europe, Asia, Australia, and South America.

Interested in knowing what we do in the community? Check out the   to learn more about how we engage with, and provide support to, our local communities.