Supervisor - Refunds & Repurchase and After Sales with Ukrainian

Overview

Supervisor - Refunds & Repurchase and After Sales with Ukrainian

Herbalife GBSC Krakow

About The Role

As a Refunds & Repurchase and After Sales Supervisor you will be responsible for supervising the daily transactional and administrative operations of Refunds & Repurchase and After Sales, providing leadership, operational expertise, and motivation across the team.

In This Role You Will

• Build and manage business relationships with other department heads to ensure smooth handoffs and end-to-end process our refund request is working efficiently,
• Work closely with the Contact Center, Adverse Events, and Quality Assurance team to provide high-quality after sales customer service,
• Assist Global partners with any support, questions, and training of the Member Operations policies and processes,
• Create a positive team dynamic that encourages all employees to provide feedback and drive change within the organization, adapt to the ever-changing business, and stay focused on the Customer Experience,
• Monitor metrics / KPIs driven collaborating with the fulfillment of the Service Partnership Agreements pursuing the cost per transaction reduction using continuous improvement, automation and global standardization of the end-to-end processes,
• Implement a teamwork model based on operational efficiency, scalability, quality, control, risk reduction and continuous improvement of processes,
• Lead the hiring and decision-making process by conducting interviews of potential new staff members,
• Make sure all team members are crossed trained to be able to support on-file processing for all EMEA countries,
• Being accountable for strategies focused on the enhancement of the GBS organization's capacity through technology and innovation,
• Taking care of activities supporting efficiency and effectiveness - proactive coaching, education in the field of awareness and development,
• Ensures that all R&R and After Sales transactions are balanced between compliance with Herbalife policies and guidelines.

Our Requirements

We Offer

Who We Are

Herbalife is a global nutrition company that has helped people pursue a healthy, active life since 1980. Our nutrition, weight-management and personal care products are available exclusively to and through dedicated independent Members in more than 90 countries.

Our company offers a culture focused on people, their needs, relationships and career to help expand talents and a chance to change lives :

Terms of Use Privacy Policy CCPA Supplemental Notice Herbalife Consumer Health Data Privacy Policy