Opis stanowiska
podany przez pracodawcę :
IT Service Coordinator / Incident Manager
Wroclaw
NR REF. : 1193903
Your new company
For our Client, international company located in Wrocław, we are currently looking for experienced IT Service Coordinator / Incident Manager who will support coordination of IT support operations provided by external partner. We are looking for a person who is willing to work hybrid in Wrocław (min. 3 days per week in the office, ideally fully on-side).
Your new role
- Oversee and coordinate IT outsourcing partner to ensure effective collaboration and support operations in Poland
- Conduct regular oversight of IT support operations, resolve challenges and identify areas for enhancement, while ensuring compliance with organizational standards and alignment with global IT strategies
- Partner with local business leaders to understand their priorities and requirements, and collaborate with key stakeholders to translate those needs into effective IT operational strategies
- Lead and guide operations of small IT support team, ensuring task prioritization based on business impact and compliance requirements
- Maintain effective communication
between local and central IT teams
Manage high-priority and critical escalations, collaborating with service managers to ensure timely resolution and thorough root cause analysisOversee the local execution of IT projects and security initiativesDrive systemic improvements in IT support qualityby providing feedback and best practices, promoting long-term service optimization
Manage high-priority incidents, ensuring swift resolution with minimal business disruption and delivering an exceptional user experienceWhat you39ll need to succeed
Minimum of 3 years’ experience as Incident Manager / Coordinator / Change Manager, Team Manager, Service Delivery Manager etc. (outsourcing or inhouse) gained at international or complex organizationUniversity degree in IT, Computer Science, or business related fieldStrong leadership capabilities with a demonstrated ability to develop and motivate outsourcing teamsExcellent communication and interpersonal skills with a proactive mindset toward issue resolutionKnowledge of IT service management principles, ITIL certificate would be a plusExperience with IT support best practices for continuous improvementWhat you39ll get in return
Our client offers excellent opportunities for professional growth within a dynamic international environment. Employees benefit from comprehensive training and development programs, private medical care, group life insurance, and access to flexible benefits platform tailored to individual needs. The company encourages a healthy lifestyle through a Multisport card and supports continuous learning with language classes.
What you need to do now
If you39re interested in this role, click 39apply now39 to forward an up-to-date copy of your CV, or call us now.
Hays Poland sp. z o.o. is an employment agency registered in a registry kept by Marshal of the Mazowieckie Voivodeship under the number 361.