Senior Product Designer - AI agents, Analytics

Job Description

Zendesk builds software crafted to improve the customer experience. We lead the industry with breathtakingly simple software, but we’re constantly innovating and can’t wait to outdo ourselves in the future! Design is an integral part of everyday life at Zendesk. We believe in a collaborative working style, working hand in hand with Product Managers, Engineers, Content Designers, and Researchers. We work with a bias towards rapid prototyping, experimentation, and an obsession with our customers and their needs.

As a Senior Product Design for our AI agents team, you will take a systems-oriented approach to define the vision for creating a best-in-class AI automation platform. You will focus on making performance and reporting of our conversational AI agents digestible and actionable while collaborating closely with other designers in the space to ensure an optimal and consistent end-to-end experience. Your role will be critical to the success of the AI agents product mission and help solidify Zendesk as a leading and differentiated AI-powered customer service  automation platform.

You will get to collaborate mostly with teams in Poland, Germany and Portugal but also distributed teams across AMER, EMEA & APAC.

What you will get to do every single day

Live and breathe AI, bots and data, thinking about how artificial intelligence can transform the customer experience industry and make data driven decisions easy.

Partner with the product & engineering teams to research and develop new AI automation and bot capabilities for your customers.

Work across cross-functional teams, partnering with product managers, engineers, researchers and content strategists on developing designs from ideas to execution and ensuring a detailed approach to the design process.

Design interaction models, flows, wireframes, and hi-fidelity mockups that promote ease of use and optimise how customers interact with our products while partnering with other designers on the larger product vision.

Present design solutions to partners and senior executives, defend design decisions, and incorporate feedback into the design cycle

What you bring to the role

• 5+ years of professional experience in designing consumer or business SaaS applications (enterprise is a plus)
• 2+ years of professional experience designing analytical dashboards or data driven user experiences.
• Prior experience with designing generative AI powered product experiences and AI enhanced workflows.
• Ability to operate in a technical environment and help visualize the impact of technical decisions on the global user experience.
• Proactive self-starter comfortable with ambiguity and capable of communicating and prototyping design concepts rapidly at all levels of fidelity.
• A solid design process and collaboration mindset, as well as the ability to educate product teams on how to best work with designers.
• A strong visual portfolio that showcases your work, provides details of your role on projects, and shows examples of functional designs that you have developed from start to finish.

What’s in it for you?

Ownership of the projects you work on and freedom to put your ideas on the table

Being a part of defining new standards in an emerging space

Flexible working hours, cozy offices and the ability to work remotely

Opportunity to learn and grow with a hardworking and passionate team

Think you’re up to the challenge? We’re inviting forward-thinking, ambitious & progressive people to join our growing team - we guarantee it will be one of your most enjoyable, memorable, rewarding, and important gigs of your career.

The Poland annualized base salary range for this position is zł233,000.00-zł349,000.00. Please note that while the salary range represents the minimum and maximum base salary rate for this position, the actual compensation offered will be based on job related capabilities, applicable experience, and other relevant factors. This position may also be eligible for bonus, benefits, or related incentives that will be communicated during the offer stage.

Hybrid : In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.